{"id":386657,"url":"https://alion.io/job/ihateironing-customer-care-associate-remote-night-shift","title":"Customer Care Associate - Remote (Night Shift)","company":{"id":6139,"name":"ihateironing","domain":"ihateironing.com","url":"https://alion.io/company/ihateironing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UK time","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-02T12:29:55Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-04T19:26:47Z","board_verified":false,"closed_at":"2026-11-04T19:26:47Z","days_open":33,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":32},"description":"About ihateironing\nWe are an exciting, fast-growing and innovative company with big ambitions winning multiple awards.\nWe make busy people's lives easier picking up their dirty laundry and delivering it back cleaned and ironed the next day.\nCustomer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.\nAs our team continues to grow, we're looking for talented Customer Care Associates to join us. We welcome applications from individuals at different stages of their customer service careers.\nThere will be a three week training period in London, for which you must be able to attend. Travel and accommodation will be provided.\nRequirements\nWe pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:\nTwo year's minimum previous customer care experience\nExcellent attention to detail\nWell organised and punctual\nA team player\nHonesty and professionalism in everything you do\nWorking hard and additional hours and weekends when required\nDealing with 50+ calls on a daily basis \nTroubleshooting issues that may arise\nHandling customer complaints and providing appropriate solutions\nAbility to think on your feet and use your own initiative\nLiaising with dry cleaners and drivers to enable them to provide continued great service to our customers\nBenefits\nCompetitive salary \nFully remote role\n£20 monthly health and fitness subsidy\nEligible for a discretionary annual company bonus of up to £2,000. \nCompany pension\nPaid accommodation for 3 weeks training in London\nSubsidised laundry and dry cleaning\nOpportunity for progression\nGreat working environment\nWork Hours:\nMonday to Friday: 5:00pm - 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