{"id":1338183,"url":"https://alion.io/job/iheartmedia-level-2-technical-support","title":"Level 2 Technical Support","company":{"id":4573,"name":"iHeartMedia","domain":"iheartmedia.com","url":"https://alion.io/company/iheartmedia","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":59,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":110000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-17T21:14:38Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"iHeartMediaCurrent employees and contingent workers click here to apply and search by the Job Posting Title.\nThe World's Largest Broadcast Software Provider.\nRCS Worldwide is home to four industry-defining brands: RCS, Media Monitors, Mediabase, and Florical Systems - serving the broadcast, music, and media intelligence markets across 120 countries. Every day, thousands of radio and television stations around the world rely on RCS technology to stay on air, sound great, and compete in a rapidly changing landscape.\nHere is what makes us different:\nWe are the company behind the scenes of media that billions of people consume every day. When a song plays on your favorite radio station, when a song charts in the music industry, when a TV network stays on air without a second of downtime - there is a good chance RCS technology played a role. Our portfolio touches every corner of the media ecosystem, from playout and music scheduling to international advertising intelligence and airplay analytics.\nWe are a global team passionate about the industry we serve and moving with the speed and ambition to lead it forward.\nIf this opportunity excites you, but your experience doesn't align perfectly with every qualification, we encourage you to apply. At RCS Worldwide, we know that great talent comes from many different backgrounds and experiences. We're committed to building an inclusive, collaborative workplace where people can grow, contribute, and make a meaningful impact.\nWhat We Need:\n24/7 resource for troubleshooting software, hardware, technology functions, and broadcasting systems across all RCS products and services, with limited support of third-party products or services that interact or integrate with RCS software.Provides guidance to ensure efficient end-user and internal support services by troubleshooting issues to determine the underlying cause. Utilizes technical support tools to identify problems and provide solutions for end-user and internal support incidents.\nParticipates in configuring and maintaining various technology functions, including software infrastructure and maintenance, system installations, configuration, upgrades, and maintenance. Responsibilities may also include application programming and analysis, data security, and disaster recovery.\nWorks with Product Leads and Management to ensure all L1 escalations are appropriately prioritized and addressed.\nWhat You'll Do:\nPerform all RCS L1 responsibilities, including answering incoming calls and emails.\nDetermine the priority and severity of escalated issues.\nFollow through on escalations to ensure issues are handled according to their priority and severity.\nParticipate in a weekly 24/7 on-call rotation.\nWhat You'll Need:\nStrong analytical skills.\nAbility to gather and analyze information quickly and effectively.\nStrong interpersonal skills and effective collaboration across QA and Development departments.\nAbility to learn new systems and technologies quickly.\nExperience with various Windows technologies, including but not limited to SQL, IIS, .NET, and basic networking.\nAbility to work independently with minimal supervision while also contributing effectively as part of a team.\nAbility to work effectively under pressure, particularly when dealing with tight timeframes and difficult or emotional client situations.\nAbility to multitask and prioritize workload, escalating when necessary. Must be able to recognize when an issue requires additional resources while also knowing when to push back on an escalation.\nDesire to approach problems objectively while looking for better and more efficient ways to troubleshoot our products.\nAbility to read, write, and interpret technical documentation.\nProven experience and knowledge across various RCS products and services.\nExcellent verbal and written communication skills, with the ability to communicate at a detailed technical level while also distilling advanced concepts into basic principles for teammates.\nWhat You'll Bring:\nRespect for others and a strong belief that others should do this in return\nFull proficiency and understanding of job function\nOpen communication with colleagues and direct reports that encourages collaboration and team consensus\nStrong problem solving skills\nEfficiency with independent work under minimal guidance\nCommitment to process improvement for overall team effectiveness\nProfessional communication that stresses diplomacy, empathy and patience\nCompensation:\nSalary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.\n$24.62 - $30.77\nLocation:\nOgallala, NE: 214 N. Spruce Street, 69153Position Type:\nRegularTime Type:\nFull timePay Type:\nHourlyBenefits:\niHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:\nEmployer sponsored medical, dental and vision with a variety of coverage options\nCompany provided and supplemental life insurance (pursuant to the collective bargaining agreement if applicable)\nPaid vacation and sick time\nPaid company holidays\nA Spirit day to encourage and allow our employees to more easily volunteer in their community\nA 401K plan\nEmployee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving\nA range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!\nThe Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.\nNon-Compete will be required for certain positions and as allowed by law.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nClick Here to learn about the San Francisco Fair Chance Ordinance .\nOur organization participates in E-Verify. Click here to learn about E-Verify.","description_format":"text","description_chars":6316,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Secondary Education","Vocational Education"],"lifecycle":[{"event":"open","at":"2026-09-27T15:01:38Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.532,"p_room":0.55,"age_days":31,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/iheartmedia-level-2-technical-support","json_url":"https://alion.io/job/iheartmedia-level-2-technical-support.json","meta":{"generated_at":"2026-10-18T02:19:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4573},"rest":"https://alion.io/mcp/rest/get_company?id=4573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiheartmedia-level-2-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiheartmedia-level-2-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiheartmedia-level-2-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iheartmedia-level-2-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiheartmedia-level-2-technical-support"}]}