{"id":2581769,"url":"https://alion.io/job/iheartmedia-manager-client-success","title":"Manager, Client Success","company":{"id":4573,"name":"iHeartMedia","domain":"iheartmedia.com","url":"https://alion.io/company/iheartmedia","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":58,"ghost_share":0,"stale_share":0.741,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-25T06:20:09Z","board_verified":false,"closed_at":"2026-10-25T06:20:09Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"iHeartMediaCurrent employees and contingent workers click here to apply and search by the Job Posting Title.\nThe audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. \nBecause we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.\nOnly one company in America has the #1 position in everything audio: iHeartMedia!\nIf you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!\nWhat We Need:\nWe are looking for a highly organized, solutions-oriented client success professional to oversee the seamless post-sale execution of complex, cross-platform campaigns. The ideal candidate is a proactive collaborator and strong communicator who brings sound judgment, sharp attention to detail and a commitment to delivering exceptional client experiences. This role will partner across Sales, Creative, Production, Digital, Promotions and Events to ensure every campaign is aligned, on time and positioned to drive measurable value for our clients.What You'll Do:\nLead assigned campaigns from close through completion, coordinating cross-platform deliverables across talent, experiential, audio, video and promotions. \nDeliver best-in-class brand activations that bring cross-platform media campaigns and national event partnerships to life. \nOversee the development, approval and trafficking of campaign assets, while capturing meaningful proof of performance. \nShare campaign wins, learnings and opportunities from custom programs to support renewals and new business growth. \nTrack the P&L for assigned partnerships and participate in regular financial reviews with manager. \nOwn campaign timelines, asset and delivery trackers, internal communications and recap materials, partnering with the Client Success Director on weekly client status calls. \nMaintain a consistent focus on client success throughout campaign launch and execution. \nLead the development of comprehensive campaign wrap-up reports, highlighting results, best practices and actionable learnings for internal teams. \nWhat You'll Need:\n3+ years of experience in event activation, project management or client relationship management; media or agency experience preferred.\nStrong project management skills, with the ability to align complex workstreams, manage competing priorities and meet deadlines.\nClear, confident communication and a collaborative approach to building strong cross-functional relationships.\nSound judgment, critical thinking and a solutions-oriented approach in a fast-paced environment.\nExceptional attention to detail and the ability to translate performance data into actionable insights.\nWillingness to travel approximately 25% of the year.\nWhat You'll Bring:\nCompensation:\nSalary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.\n$60,000 - $75,000\nLocation:\nChicago, IL: 233 N. Michigan Avenue, 30th Floor, 60601Position Type:\nRegularTime Type:\nFull timePay Type:\nSalariedBenefits:\niHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:\nEmployer sponsored medical, dental and vision with a variety of coverage options\n\nCompany provided and supplemental life insurance\n\nPaid vacation and sick time\n\nPaid company holidays\n\nA Spirit day to encourage and allow our employees to more easily volunteer in their community\n\nA 401K plan\n\nEmployee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving\n\nA range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!\n\nWe are accepting applications for this role on an ongoing basis.\nThe Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.\nNon-Compete will be required for certain positions and as allowed by law.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nClick Here to learn about the San Francisco Fair Chance Ordinance .\nOur organization participates in E-Verify. 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