{"id":4072114,"url":"https://alion.io/job/iide-associate-program-coordinator-online-courses","title":"Associate Program Coordinator - Online Courses","company":{"id":2740695,"name":"IIDE","domain":"iide.co","url":"https://alion.io/company/iide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Calendar","optional":false},{"name":"Google Workspace","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-05T00:00:00Z","employer_posted_date":"2026-09-05","last_verified_at":"2026-11-11T13:52:30Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Work Timings: As per company requirements\nWorking Days: 5 Days a Week - Because Productivity Doesn't Need a 6th Day\nLocation: IIDE Andheri Campus Office\nAbout IIDE:\nIIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.\nBacked by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.\nAbout the Role:\nAs the Associate - Program Coordinator for the Online Program at IIDE, you will play a crucial role in delivering an exceptional student experience through seamless program coordination and operational execution.\nThis role involves managing virtual classrooms, coordinating with trainers and students, ensuring effective utilisation of the Learning Management System (LMS), and overseeing various administrative and operational tasks.\nYou will also monitor and improve student satisfaction and loyalty through CSAT and NPS tracking while coordinating with trainers, industry professionals, and students to ensure smooth program delivery.\nWhat You'll Do:\nClassroom Setup and Management:\nCoordinate and set up online and hybrid classrooms to ensure seamless sessions.\nManage trainer schedules using Google Calendar to optimise availability and coordination.\nLMS and Reporting:\nOversee the Learning Management System (LMS) to ensure its effective utilisation by trainers and students.\nGenerate, analyse, and present reports on course progress and other key metrics to management.\nStudent Orientation and Coordination:\nConduct virtual orientation sessions to familiarise students with the program, LMS, and support tools.\nServe as the primary point of contact for students and resolve queries through CRM, calls, emails, and WhatsApp.\nIndustry Engagement:\nCoordinate with industry professionals for guest sessions to enhance the learning experience.\nAct as a support liaison for trainers and address program-related concerns.\nCourse Monitoring:\nTrack course progress to ensure alignment with predefined schedules and quality benchmarks.\nCommunicate updates regarding schedules, deadlines, and program details effectively to trainers and students.\nCSAT and NPS Monitoring:\nMeasure and improve CSAT by analysing feedback and addressing areas of improvement.\nTrack NPS to enhance program satisfaction and identify factors influencing student referrals.\nSOP Compliance and Moderation:\nEnsure all program activities align with predefined Standard Operating Procedures (SOPs).\nAssist in the moderation of final course results and oversee the generation of marksheets.\nData Management:\nFollow up on the NSDC portal for accurate data uploads and certificate generation.\nAnalyse and compile feedback and statistical data and present detailed weekly and monthly reports.\nAdditional Duties:\nPerform any other reasonable duties as requested by management, aligned with the broad scope of the position.\nWho You Are:\nMust-Have:\nMinimum 2 years of experience in program coordination, student operations, or a related role.\nExcellent written and verbal communication skills in English.\nProficiency in Google Workspace, including Sheets, Docs, and GDS.\nProficient LinkedIn user for professional outreach.\nShould Have:\nExperience in student coordination or educational operations is desirable.\nNice to Have:\nKnowledge of WhatsApp Messenger, Zoom, and email automation tools such as GMass, Mail Merge, or MailChimp.\nAdditional experience or skills in educational management or operations.\nCertifications or training that could enhance performance in the role.\nQualification:\nGraduation/Postgraduate degree in any stream.\nStrong written and verbal communication skills in English.\nWhy Join IIDE?\nWork with one of India's fastest-growing digital education brands.\nGain exposure to program coordination and student operations.\nCollaborate with trainers and industry professionals to enhance learning experiences.\nBe part of a supportive and collaborative work environment.\nAccess opportunities for professional growth and career development.\nContribute to shaping the future of digital marketing education and making a meaningful difference in students' lives.\nWho You'll Thrive As\nYou're someone who:\nIs student-centric and committed to delivering an exceptional student experience.\nIs organised and detail-oriented with strong coordination skills.\nCommunicates effectively with students, trainers, and industry professionals.\nIs proactive in identifying and addressing operational and student-related concerns.\nIs comfortable working with data, reports, and operational tools.\nTakes ownership of responsibilities and contributes positively to a collaborative work environment.","description_format":"text","description_chars":4978,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Education","Virtual 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