{"id":4072112,"url":"https://alion.io/job/iide-student-support-executive-online-program","title":"Student Support Executive - Online Program","company":{"id":2740695,"name":"IIDE","domain":"iide.co","url":"https://alion.io/company/iide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Calendar","optional":false},{"name":"Google Workspace","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-11T13:52:30Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Work Timings: As per company requirements\nWorking Days: 5 Days a Week - We Believe Great Work Doesn't Need 6 Days\nLocation: Mumbai\nAbout IIDE:\nIIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.\nBacked by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.\nAbout the Role:\nAs the Associate - Program Coordinator for the Online Program in Mumbai, you will play a pivotal role in delivering an exceptional student experience by ensuring seamless program execution and operational excellence.\nThis role involves managing virtual classrooms, coordinating with trainers and students, overseeing LMS utilisation, and handling program administration while ensuring smooth communication and high engagement levels.\nYou will support student success through effective coordination, process management, and satisfaction monitoring while working cross-functionally with trainers, industry professionals, and internal teams to uphold high standards across online programs.\nWhat You'll Do:\nClassroom Setup and Management:\nCoordinate and set up online and hybrid classrooms to ensure seamless learning sessions.\nManage trainer schedules through Google Calendar to optimise availability and coordination\nLMS and Reporting:\nOversee the effective utilisation of the Learning Management System (LMS) by trainers and students.\nGenerate, analyse, and present reports on course progress and key operational metrics to management.\nStudent Orientation and Coordination:\nConduct virtual orientation sessions to familiarise students with the program, LMS, and support tools.\nAct as the primary point of contact for students and resolve queries through CRM, calls, emails, and WhatsApp.\nIndustry Engagement:\nCoordinate with industry professionals for guest sessions to enrich the learning experience.\nSupport trainers by addressing program-related concerns and ensuring smooth coordination.\nCourse Monitoring:\nTrack course progress to ensure alignment with predefined schedules and quality benchmarks.\nCommunicate schedules, deadlines, and program updates effectively to trainers and students.\nCSAT and NPS Monitoring:\nMeasure and improve Customer Satisfaction Score (CSAT) by analysing feedback and implementing improvements.\nMonitor Net Promoter Score (NPS) to enhance student satisfaction and identify referral-driving factors.\nSOP Compliance and Moderation:\nEnsure all program activities adhere to predefined Standard Operating Procedures (SOPs).\nAssist in final course result moderation and oversee mark sheet generation.\nData Management:\nFollow up on the NSDC portal for accurate data uploads and certificate generation.\nAnalyse feedback and statistical data, presenting detailed weekly and monthly reports.\nAdditional Duties:\nCollaborate with internal stakeholders to ensure smooth execution of program-related activities.\nMaintain high standards of student support and operational efficiency.\nPerform any other reasonable duties as requested by management, aligned with the broad scope of the position.\nWho You Are:\nMust-Have:\n1-3 years of experience in program coordination, student operations, or a related role.\nExcellent written and verbal communication skills in English.\nProficiency in Google Workspace (Sheets, Docs, GDS, etc.).\nWorking knowledge of WhatsApp Messenger, Zoom, and email automation tools (GMass, Mail Merge, or MailChimp).\nProficient LinkedIn user for professional outreach.\nGraduation/Postgraduate degree in any stream.\nShould Have:\nPrior experience in student coordination or educational operations.\nStrong stakeholder management and problem-solving skills.\nAbility to manage multiple priorities while ensuring smooth program delivery.\nNice to Have:\nAdditional experience in educational management or academic operations.\nRelevant certifications or training that enhance coordination and operational effectiveness.\nWhy Join IIDE?\nWork with one of India's fastest-growing digital education brands.\nGain exposure to end-to-end student lifecycle and program operations.\nCollaborate with industry experts and trainers to deliver impactful learning experiences.\nBe part of a collaborative and high-growth work environment.\nOpportunity to contribute directly to student satisfaction and learning outcomes.\nWho You'll Thrive As\nYou're someone who:\nEnjoys working in a fast-paced, student-centric environment.\nIs highly organised and detail-oriented with strong coordination skills.\nCan effectively manage stakeholders, timelines, and multiple priorities.\nIs proactive, solution-oriented, and passionate about enhancing student experiences.\nThrives in collaborative environments and communicates confidently across teams.","description_format":"text","description_chars":5049,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","E-learning","Virtual 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