{"id":1770744,"url":"https://alion.io/job/iidentifii-senior-partnership-manager","title":"Senior Partnership Manager","company":{"id":177581,"name":"iiDENTIFii","domain":"iidentifii.com","url":"https://alion.io/company/iidentifii","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-02T00:00:00Z","employer_posted_date":"2026-06-02","last_verified_at":"2026-11-02T06:04:41Z","board_verified":true,"closed_at":null,"days_open":153,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":153},"description":"Role Purpose\nThis role is the commercial and relationship backbone of iiDENTIFii’s enterprise account portfolio. It is deliberately dual: you operate as a strategic relationship owner - accountable for the health, retention, and commercial growth of iiDENTIFii’s most important client accounts - while remaining hands-on in the day-to-day: running executive business reviews, managing renewal cycles, and staying close to what each client actually needs. You will lead accounts and build trust at the same time.\nThis is not a reactive support role. As Senior Partnershipt Manager, you are a proactive, commercially-minded owner who drives measurable revenue outcomes: renewals, expansions, upsells, and new product adoption across an assigned portfolio. You are the client’s internal champion at iiDENTIFii, and iiDENTIFii’s commercial face to the client.\nOperating in a technically complex, compliance-heavy environment where clients are navigating FICA, POPIA, and evolving KYC/AML obligations, the Senior Partnership Manager must combine deep industry knowledge, strong executive presence, and a clear understanding of how biometric identity verification creates value in the banking and financial services sector. This role also plays a critical part in bridging client insight back into iiDENTIFii’s product and commercial strategy - ensuring the voice of the customer shapes how the platform evolves.\nRole Tasks and Responsibilities\nAccount Ownership & Client Relationship Management\nOwn and manage a portfolio of iiDENTIFii’s enterprise clients - including tier-1 banks and FSPs - as the primary relationship lead across all levels of the client organisation\nBuild deep, multi-level relationships across client organisations: from operational and implementation teams through to C-suite and procurement decision-makers\nDevelop and maintain structured Account Plans for each client, documenting relationship health, strategic objectives, risk factors, expansion opportunities, and agreed success metrics\nConduct regular executive business reviews (EBRs) and operational check-ins, ensuring clients are realising measurable value from iiDENTIFii’s platform and that commitments are consistently met\nMonitor client health indicators - adoption metrics, support volumes, NPS, contract milestones - and intervene proactively before issues escalate\nServe as the internal advocate for the client: representing their priorities, escalating risks with urgency, and coordinating cross-functional responses when needed\nRetention, Renewal & Commercial Growth\nOwn the full renewal cycle for assigned accounts: planning, negotiation, and execution, ensuring on-time renewals with strong retention rates\nIdentify, qualify, and close upsell and cross-sell opportunities across the iiDENTIFii product portfolio, including new use cases, volume expansions, and additional integrations\nDrive new product adoption within existing accounts, working closely with product and solutions teams to align iiDENTIFii’s roadmap with client needs and timelines\nManage commercial conversations with confidence: pricing discussions, contract amendments, scope expansions, and multi-year deal structures\nMaintain accurate pipeline and forecast data for the assigned portfolio in the CRM, providing reliable, decision-ready visibility to leadership\nContribute to net revenue retention (NRR) targets by maximising expansion revenue within the existing customer base and minimising churn risk\nStrategic Account Planning & Executive Engagement\nDevelop and execute tailored account strategies for key accounts, aligned to both client business objectives and iiDENTIFii’s commercial goals\nEngage at senior and executive levels within client organisations, positioning iiDENTIFii as a strategic long-term partner - not just a vendor\nLead joint business planning sessions with key accounts, aligning on roadmaps, integration priorities, and mutual growth initiatives\nIdentify and navigate political dynamics, stakeholder changes, and competitive threats within client accounts before they become risks\nParticipate in client industry forums, events, and working groups to deepen relationships and build iiDENTIFii’s profile and credibility in the sector\nIndustry & Domain Expertise\nDevelop and maintain deep understanding of the South African regulatory landscape relevant to clients: FICA, POPIA, SARB directives, FSCA requirements, and NCA obligations\nStay current with trends in digital identity, biometric authentication, KYC/AML, and fraud prevention that affect iiDENTIFii’s client industries and shape buying decisions\nUnderstand client integration architectures and how iiDENTIFii’s platform fits into their broader technology and compliance stack - well enough to engage credibly without requiring deep engineering expertise\nUse domain knowledge to position iiDENTIFii solutions with authority in client conversations, translating complex technical and regulatory concepts into clear commercial value\nAct as an internal resource on South African FSP and enterprise client dynamics, sharing market intelligence with product, sales, and leadership teams to sharpen strategy\nClient Onboarding & Implementation Support\nLead the commercial and relationship dimension of new client onboarding, ensuring a smooth, confidence-building transition from signed contract to live implementation\nCoordinate internally across solutions engineering, product, operations, and support to ensure onboarding timelines and client commitments are met without exception\nDefine and agree success criteria with new clients during onboarding, establishing the foundation for ongoing account health measurement and future expansion conversations\nEnsure clients receive adequate training, enablement, and documentation to adopt iiDENTIFii’s platform confidently and at scale\nVoice of the Customer & Internal Collaboration\nSystematically capture and structure client feedback, feature requests, and pain points - feeding actionable, prioritised insights into product and engineering decision-making\nCollaborate with the product team to ensure the iiDENTIFii roadmap reflects the real-world needs and priorities of the enterprise client base\nPartner with marketing on case studies, client testimonials, reference programmes, and co-marketing initiatives that build iiDENTIFii’s market credibility\nWork closely with the sales team to support expansion into new business units or entities within existing client organisations\nProvide regular, data-driven portfolio reports to the Head of Enterprise Sales and leadership team, including health scores, renewal forecasts, and expansion pipeline - without being prompted\nAI-Augmented Ways of Working\nUse AI tools as a standard, expected part of the role - a core professional competency, not optional\nApply AI to accelerate account research, stakeholder mapping, meeting preparation, and client communication drafting\nUse AI to synthesise client feedback, identify portfolio patterns, and surface risks or expansion signals earlier than traditional approaches allow\nLeverage AI to produce high-quality account plans, EBR materials, and internal reports with speed and precision\nStay current with the evolving AI tooling landscape and proactively identify productivity opportunities relevant to client management\nLiving the iiDENTIFii Culture\nChampion iiDENTIFii’s culture, values, and purpose in every client interaction and internal collaboration\nContribute to building a best-in-class client management function as iiDENTIFii scales\nFoster a team environment defined by intellectual rigour, psychological safety, collaborative excellence, and a bias for action\nActively contribute to iiDENTIFii’s mission: powering innovators in remote biometric digital authentication, globally\nQualifications, Experience and Skills Needed\nExperience\n7+ years in client management, account management, or customer success in a financial services or fintech environment\nDemonstrable track record of managing and growing a portfolio of enterprise accounts, including tier-1 banks or major FSPs in South Africa\nProven ability to manage complex, multi-stakeholder relationships at senior and executive levels, driving trust and commercial outcomes simultaneously\nExperience owning commercial outcomes end-to-end: renewals, upsells, net revenue retention targets, and expansion pipeline\nExposure to the South African financial services ecosystem - banking, insurance, lending, payments, or identity - is strongly advantageous\nStartup or scaleup experience preferred; comfort operating at pace with evolving processes and limited structure\nDomain & Industry Knowledge\nStrong understanding of the South African regulatory environment: FICA, POPIA, SARB, FSCA, NCA, and related compliance obligations that shape FSP buying behaviour\nFamiliarity with digital identity, KYC/AML, onboarding, and fraud prevention concepts and how they apply to financial services clients\nAwareness of the South African banking landscape: Big Four (ABSA, Standard Bank, FNB, Nedbank), digital banks (TymeBank, Discovery Bank, Capitec), insurers, and government entities such as SASSA and DHA\nAbility to engage credibly in technical product conversations - understanding enough to be useful without requiring deep engineering knowledge\nCommercial & Analytical Skills\nConfidence in commercial negotiation, contract discussions, and pricing conversations with senior client stakeholders\nStrong commercial instincts: able to identify expansion opportunities, recognise buying signals, and manage risk to revenue across a complex portfolio\nExperience using CRM tools (Salesforce, HubSpot, or similar) to manage pipeline, forecast accurately, and document account activity with discipline\nData-driven approach to account management: comfortable using metrics, health scores, and dashboards to track portfolio performance and present findings to leadership\nInterpersonal & Communication Skills\nExceptional communicator - written and verbal - across all levels from operational contacts to C-suite decision-makers\nStrong executive presence and the confidence to hold strategic, commercially consequential conversations with senior stakeholders\nHigh emotional intelligence: able to read room dynamics, navigate conflict, and build trust in complex, multi-stakeholder environments\nAbility to simplify complex technical and commercial concepts into clear, compelling narratives for diverse audiences\nWays of Working\nProactive and self-directed: does not wait to be told when a client relationship needs attention - identifies and acts before issues surface\nHighly organised with the ability to manage a large, complex portfolio without losing detail or momentum\nComfortable operating in a fast-paced, scaling startup environment with evolving processes and a high degree of autonomy\nCollaborative across internal functions: works naturally with product, engineering, solutions, marketing, and leadership to deliver for clients\nReceptive to feedback, commercially curious, and committed to continuous improvement in both craft and domain knowledge","description_format":"text","description_chars":11081,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-03T15:27:04Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.305,"p_room":0.28,"age_days":153,"expected_fill_days":28,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/iidentifii-senior-partnership-manager","json_url":"https://alion.io/job/iidentifii-senior-partnership-manager.json","meta":{"generated_at":"2026-11-02T08:48:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177581},"rest":"https://alion.io/mcp/rest/get_company?id=177581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiidentifii-senior-partnership-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiidentifii-senior-partnership-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiidentifii-senior-partnership-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iidentifii-senior-partnership-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiidentifii-senior-partnership-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1770744}},{"tool":"search_jobs","arguments":{"company":"iidentifii.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1770744},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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