IKEA for Business Sales Specialist (B2B) - IKEA Chiang Mai

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates five omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai, IKEA Phuket, IKEA Sukhumvit and IKEA Chiang Mai. To learn more, visit IKEA.co.th

About the job

To maximise B2B sales using knowledge of IKEA range, local market and my customers, as well as the IKEA tools and the experience and expertise. Support the efficient work of the IKEA mechanical sales system to ensure the continued success of the IKEA concept.

Your assignment

• Strong knowledge about IKEA products & services and support customers by providing clear & structured guides through B2B selling process.
• Plan and initiate proactive sales outreach to attract new business clients and expand the client base.
• Build and maintain strong relationships with existing business customers to drive loyalty, retention, and repeat purchases.
• Manage and assign incoming enquiries and project leads across all channels to ensure efficient handling and timely response.
• Identify and develop new business opportunities in collaboration with the country and store sales teams.
• Follow through and coordinate the full sales process - from quotation to delivery - together with Fulfilment, Interior Design, and Service Providers, ensuring a smooth customer experience.
• Collaborate with cross-functional teams (Marketing, Fulfilment, Finance, Interior Design) to implement commercial activations, campaigns, and customer projects.
• Analyse market trends, sales data, and customer insights to identify gaps and provide actionable recommendations for growth.
• Maintain and update the sales pipeline, ensuring accurate and timely reporting of performance and conversion results.
• Support the development and execution of commercial activation activities that generate new leads and strengthen IKEA for Business awareness.
• Identify and propose process improvements to enhance sales efficiency and the client experience.

Your profile

• Ability to communicate confidently and clearly in English and Thai.
• Passion and knowledge of home furnishing, interior design, retail and communications with IKEA identity.
• Good analytical and numerical skills, presentation and negotiation skills and decision-maker with good problem-solving experience.
• Ability to prioritize and organize work in order to making the most efficient use of resources available.
• Creative, commercial visual competence with a keen eye for aesthetics.
• Self-starting, self-reliant and motivated with a proven ability to work as part of a team as well as independently.
• Possesses their own car and holds a valid driver’s license.

Please apply by 30 September 2026.