{"id":2507087,"url":"https://alion.io/job/ikea-account-manager","title":"Account Manager","company":{"id":4418334,"name":"Ikea","domain":"ikea.com.kw","url":"https://alion.io/company/ikea-9","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":161000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2606},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T14:25:59Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-15T00:21:33Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and MOROCCO.\nOur keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!\nJoin us to bridge your dreams and unique ideas within an organization that believes in People !\n Purpose of the Job\nAt IKEA, we are dedicated to delivering exceptional customer experiences. As a Account Manager, your role is crucial in building and developing relationships with our clients throughout their project journey. Your primary focus will be on ensuring customer satisfaction, fostering loyalty, and facilitating business growth.\nKey Responsibilities\nDevelop and execute an integrated customer engagement strategy to identify potential customers, understand their needs, and establish initial contact to build rapport and credibility.\n\nConduct constructive negotiations with customers to reach mutually beneficial agreements, clearly articulating terms, pricing, and contract details while addressing concerns and objections.\n\nServe as the primary liaison between customers and internal teams (designers, supply/services coordinators), ensuring clear communication and seamless coordination throughout project delivery.\n\nSchedule regular follow-ups and check-ins with existing and potential customers through multiple channels (in-person meetings, phone calls, emails, social media) to provide tailored ongoing support.\n\nDevelop compelling sales presentations that highlight product and service value propositions, tailoring messaging to resonate with target audiences.\n\nImplement quality control measures to ensure products and services meet customer expectations and maintain high standards throughout the delivery process.\n\nKnowledge\nUnderstanding of local market dynamics, competitor analysis, and business customer goals to develop strategic initiatives that drive sales growth.\nThorough knowledge of IKEA's product offerings, B2B range, services, and pricing to advise key clients on suitable solutions.\nStrong negotiation abilities to secure favourable terms and agreements with key clients.\nMotivation\nPassion for creating exceptional customer experiences and achieving sales targets whilst fostering lasting relationships.\nResilience and adaptability to embrace changing customer needs and market trends with a positive attitude.\nAlignment with IKEA's values of respect, integrity, and inclusivity.\nCapabilities\nExcellent communication, negotiation, and relationship management abilities with a customer-centric approach.\nStrong problem-solving and adaptability skills with attentive listening and empathetic understanding.\nAbility to manage multiple priorities efficiently whilst maintaining high service standards.\nAbility to manage and develop accounts across multiple segments, including Construction & Residential, Hospitality, and Services & Workplace, adapting the commercial approach to different customer needs and business contexts.\nExperience & Education\nBachelor's degree in Business, Marketing, or related field.\n3-5 years of sales experience, preferably in B2B.\nPrior experience in key account management is a plus \nStrong industry knowledge and cross-functional collaboration skills. \nBilingual proficiency in Arabic and English, promoting inclusivity and accessibility.\nExperience in Key Account Management, B2B sales, business development or a related commercial role, preferably within one or more of the following segments: Construction & Residential, Hospitality, Services & Workplace.\nA few more details for you:\nThis is a full-time position based in IKEA Zenata . 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