{"id":2088534,"url":"https://alion.io/job/iknowhow-customer-support-specialist","title":"Customer Support Specialist","company":{"id":5475,"name":"iKnowHow","domain":"iknowhow.com","url":"https://alion.io/company/iknowhow-s-a","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Psychikó, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T13:27:23Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-17T21:11:09Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.\nThrough its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics, blending deep industry knowledge with advanced, future-ready technologies.\nAt its core, iKnowHow S.A. delivers end-to-end project development, both internal and client-facing, turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.\nWe're looking for curious, driven people who want to create impact through technology and grow with us.\nAs we continue to grow, we are seeking a friendly and motivated Customer Support Specialist to join our Customer Support team. Do you enjoy helping people, communicating with courtesy and composure, and solving problems? Then we may be looking for you. No technical background is required. We will teach you everything you need to know.\nResponsibilities:\nHandle customer requests and inquiries.\nLog and track each request through to resolution.\nProvide customers with basic guidance and information about our services.\nCollaborate with internal teams to resolve more complex issues.\nRequirements\nExcellent command of the Greek language (written and spoken).\nCourteous, patient, and pleasant communication style.\nStrong organizational skills and attention to detail.\nEagerness to learn and work as part of a team.\nBasic computer skills (email, Microsoft Office).\nPrevious experience in customer service, a call center, or sales is a plus.\nBenefits\nCompetitive salary package\nCareer development and growth opportunities within the company\nAn amazing private & open-office workspace in Athens #LI_Hybrid\nFriendly, stable, and enjoyable working environment","description_format":"text","description_chars":2086,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Greek","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation","Robotic Software & Control Systems","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-08T13:27:23Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":1,"age_days":8,"expected_fill_days":56,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/iknowhow-customer-support-specialist","json_url":"https://alion.io/job/iknowhow-customer-support-specialist.json","meta":{"generated_at":"2026-10-17T21:34:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6269,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5475},"rest":"https://alion.io/mcp/rest/get_company?id=5475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiknowhow-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiknowhow-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiknowhow-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iknowhow-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiknowhow-customer-support-specialist"}]}