{"id":4169701,"url":"https://alion.io/job/ikwezi-mining-sales-assistant","title":"Sales Assistant","company":{"id":4496390,"name":"Ikwezi Mining","domain":null,"url":"https://alion.io/company/ikwezi-mining","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gqeberha, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"SUMMARY:\n\n Role Purpose:\nTo provide effective administrative and operational support to the sales department by assisting with customer enquiries, sales orders, quotations, customer relationship management and sales reporting. The role aims to ensure efficient sales operations, excellent customer service and the achievement of departmental sales objectives.\n\n POSITION INFO:\n\n Health & Safety:\n\nCompliance with all EH & S guidelines and procedures.\nWork according to Integrated (Environmental and Quality) Management System requirements.\nFollow all company policies, procedures and work instructions applicable to the position.\nHandle confidential customer and company information responsibly.\nKey Tasks\nSales Administration and Support\nAssist the sales team with daily administrative and operational activities.\nPrepare, process and follow up on customer quotations, sales orders and related documentation.\nEnsure that customer orders are accurately captured and processed within the required timeframes.\nMaintain accurate and up-to-date customer records, sales files and databases.\nAssist with the preparation of sales reports, sales statistics and departmental performance reports.\nMonitor outstanding orders and follow up with the relevant departments to ensure timely processing and delivery.\nCustomer Service and Relationship Management\nRespond to customer enquiries professionally and promptly via telephone, email and other communication channels.\nAssist customers with product information, pricing, order status and delivery-related enquiries.\nRefer customer complaints, disputes and complex queries to the relevant sales representative or manager.\nMaintain positive working relationships with existing customers and assist with prospective customer enquiries.\nFollow up with customers to confirm satisfaction and support the delivery of excellent customer service.\nOrder Processing and Coordination\nLiaise with Finance regarding customer accounts, credit limits, payments and outstanding balances where required.\nCoordinate with Logistics, Dispatch, Production and the Weighbridge to assist with order fulfilment and deliveries.\nVerify order details and ensure that relevant documentation is complete and accurate.\nAssist in identifying and resolving discrepancies relating to orders, invoices, deliveries and customer records.\nCommunicate order changes, delays or other relevant information to customers and the sales team.\nSales Reporting and Performance Monitoring\nCompile and maintain accurate sales reports and records as required.\nAssist with tracking sales volumes, customer activity, outstanding orders and sales targets.\nEnsure that sales information is captured accurately and submitted within the required deadlines.\nIdentify recurring administrative or customer service issues and recommend improvements where appropriate.\nGeneral Administration\nMaintain proper filing and document control in accordance with company procedures.\nHandle confidential customer and company information responsibly.\nAssist with sales meetings, presentations and other departmental activities.\nPerform any other duties related to the position as instructed by management.\nOther:\n\nPerform any other related duties in the interest of CEMZA as instructed.\nWork according to Integrated (Environmental and Quality) Management System requirements.\nWork according to Instructions / Procedures as pertaining to his/her operation function as assigned and abide by all legal (laws/by-laws) requirements / Company Policies and Practices\n\nQualification & Experience\nGrade 12 / Matric certificate.\nA relevant qualification in Sales, Marketing, Business Administration or a related field will be advantageous.\nAt least 2 years' experience in sales administration, customer service or a similar support role.\nExperience with ERP systems or sales order processing systems will be 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