{"id":1842853,"url":"https://alion.io/job/illa-it-support-specialist","title":"IT Support Specialist","company":{"id":3304846,"name":"Illa","domain":"illa.com.hk","url":"https://alion.io/company/illa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Giza, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":156000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":49},"experience_years_min":13,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-11T20:29:34Z","board_verified":false,"closed_at":"2026-10-11T20:29:34Z","days_open":37,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":37},"description":"Position Overview:\n\nWe are seeking a dedicated IT Support Specialist to manage and maintain the technical operations of Manial Shiha Warehouse. The ideal candidate will ensure smooth day-to-day IT functionality provide technical support to staff maintain hardware and software systems and oversee network reliability within the warehouse environment.\n\nKey Responsibilities:\n\nProvide on-site technical support for warehouse staff (software hardware network issues).\n\nInstall configure and maintain computers printers scanners and other IT equipment.\n\nMonitor and troubleshoot warehouse network connectivity and internet performance.\n\nSupport warehouse systems such as inventory software handheld devices and scanners.\n\nMaintain and update system logs access permissions and device tracking.\n\nEnsure data backup procedures are followed and support recovery processes when needed.\n\nCoordinate with vendors and external IT providers when necessary.\n\nEnsure security protocols are applied including antivirus updates and user access control.\n\nRespond quickly to technical issues to avoid workflow disruptions.\n\nSupport digitalization initiatives and system upgrades inside the warehouse.\n\nRequirementsBachelors degree in Information Technology Computer Science or related field.\n\nProven experience (13 years) in IT support preferably in a warehouse or operational environment.\n\nStrong troubleshooting skills for hardware software and network issues.\n\nKnowledge of Windows OS basic networking routers and access points.\n\nAbility to work under pressure and prioritize tasks effectively.\n\nStrong communication and teamwork skills.\n\nHigh level of reliability responsibility and attention to detail.\n\nBenefitsWork Schedule: 6 days per week 9 hours per day.\n\nOn-site role at Manial Shiha Warehouse.\n\nSupportive and collaborative work environment.","description_format":"text","description_chars":1835,"description_truncated":false,"requirements":{"experience_years_min":13,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T18:26:57Z"},{"event":"close","at":"2026-10-11T20:29:34Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/illa-it-support-specialist","json_url":"https://alion.io/job/illa-it-support-specialist.json","meta":{"generated_at":"2026-10-11T22:21:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12097,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3304846},"rest":"https://alion.io/mcp/rest/get_company?id=3304846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Filla-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Filla-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Filla-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/illa-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Filla-it-support-specialist"}]}