{"id":1590515,"url":"https://alion.io/job/illumia-implementation-consultant-3","title":"Implementation Consultant","company":{"id":2071148,"name":"Illumia","domain":"illumiatech.com","url":"https://alion.io/company/illumiatech","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-11T16:45:11Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-06T00:43:35Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Who we are:\nIllumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.\nThis position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.\nAlpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009\nScottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255\nWhy join our team?\nWe strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.\nOur success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.\nWhat you will be doing:\nAs an Implementation Consultant, you deploy Illumia’s Cloud POS, Mobile Ordering, and related commerce solutions for higher education and campus clients. You independently manage short-term technical project engagements from configuration through installation, training, and launch - delivering onsite and remote services that help each client get optimal value from their Illumia technology.\nJob Summary / Purpose\nThe Implementation Consultant deploys Illumia’s Cloud POS, Mobile Ordering, and related commerce solutions for campus clients. The role independently manages short-term technical project engagements end to end - configuration, installation, training, and launch support - to meet department goals for completion dates, deployment throughput, and customer satisfaction.\nWho you will work with:\nYou will work closely with Illumia’s implementation and deployment team, project managers, and client stakeholders at higher education and campus sites. This is an individual-contributor role with no direct reports, partnering regularly with internal support, product, and services teams as well as third-party payment and hardware vendors.\nKey Responsibilities and Duties\nDeploy Illumia’s Cloud POS solution.\nDeploy Illumia’s Mobile Ordering solution.\nDeploy additional Illumia solutions as training and demand allow.\nDevelop familiarity with and deploy third-party payment solutions.\nUnderstand third-party hardware, such as HP and NCR equipment.\nIndependently manage and provide service on short-term technical project engagements.\nMeet established department goals related to target completion dates, customer satisfaction, deployment throughput, and more as assigned.\nDeliver onsite and remote installation duties as assigned.\nSupport launch events for clients remotely and onsite as assigned.\nDeliver expert training and consultative services to provide optimal system functionality.\nWhat You’ll Bring:\nRequired Qualifications\nDegree or certificate in a technical or IT concentration, or equivalent work experience.\nAbility to learn and master new software solutions.\nBasic knowledge of Microsoft products, including but not limited to Excel.\nStrong interpersonal skills with excellent oral and written communication.\nDetail-oriented and proactive mindset.\nStrong time management skills.\nAbility to develop and maintain deployment priorities with minimal supervision.\nAbility to work independently with little to no supervision.\nPreferred Qualifications\nExperience working in a Higher Education environment.\nExperience working in dining service management.\nExperience working with Illumia (formerly Transact Campus) solutions.\nExperience in a client technical support or service role.\nExperience deploying or supporting Point of Sale and eCommerce solutions.\nEssential Functions of the job:\nThe duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.\nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.\nWhat is good to know:\nTravel: Up to 10% travel domestically and within Canada.\nCompetencies and Behaviors\nHumble: The right leaders for Illumia don't need to own the spotlight - they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.\nHungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.\nSmart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.\nThis position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.\nWhat you get when you join our team:\nFlexible time off to include paid holidays and volunteer time.\nRobust health, dental, and vision insurance plans on your first day of employment\nComprehensive employee assistance program (EAP)\nEmployer-paid life insurance/AD&D/short-term and long-term disability insurance\nFlexible spending account (FSA) or health savings account (HSA)\nMatched 401(k)\nEmployee stock purchase plan\nBase salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.\nYour personal information will be handled in accordance with Illumia's Candidate Privacy Notice\nIllumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.","description_format":"text","description_chars":6992,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","POS Systems"],"lifecycle":[{"event":"open","at":"2026-10-01T15:57:48Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.45,"p_room":0.45,"age_days":54,"expected_fill_days":29,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/illumia-implementation-consultant-3","json_url":"https://alion.io/job/illumia-implementation-consultant-3.json","meta":{"generated_at":"2026-10-06T01:58:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2931,"day_limit":5000,"remaining_today":2069,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2071148},"rest":"https://alion.io/mcp/rest/get_company?id=2071148"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fillumia-implementation-consultant-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fillumia-implementation-consultant-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fillumia-implementation-consultant-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/illumia-implementation-consultant-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fillumia-implementation-consultant-3"}]}