{"id":3369149,"url":"https://alion.io/job/illumina-associate-director-ecommerce-operations-eprocurement","title":"Associate Director, eCommerce Operations & eProcurement","company":{"id":4262,"name":"Illumina","domain":"illumina.com","url":"https://alion.io/company/illumina","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":15,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Diego, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170600,"max":255800,"currency":"USD","period":"year","gross":null,"usd_annual":255800},"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T16:06:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Position Summary\nThe Associate Director, eCommerce Operations & eProcurement will lead the business operations, strategy, and continued growth of our eCommerce and eProcurement capabilities, with particular responsibility for scaling and advancing the organization’s eProcurement ecosystem.\nThis role requires deep eProcurement expertise and experience leading complex B2B digital purchasing capabilities, including customer procurement integrations, punchout, procurement platforms and marketplaces, customer onboarding, and B2B enablement. The leader will be responsible for ensuring these capabilities scale effectively while providing reliable, efficient digital purchasing experiences for customers.\nIn addition to eProcurement leadership, this role will oversee the broader eCommerce Operations function, including digital ordering operations, operational performance, production continuity, issue resolution, process optimization, and continuous improvement.\nThe role will lead a team spanning eCommerce Operations and Business Development. The Business Development role will remain a distinct function within the team, focused on identifying and advancing opportunities to grow adoption and value from our digital commerce and eProcurement channels. This leader will partner closely with Commercial Operations, Customer Care, Finance, Marketing, Product Ownership, PMO, IDS, and regional stakeholders to translate customer and business needs into scalable digital commerce capabilities and measurable business outcomes.\nResponsibilities\nLead the strategy, operations, and continued expansion of eProcurement capabilities, including customer procurement integrations, punchout, procurement platforms and marketplaces, and other B2B digital purchasing channels.\nOwn the business side of eProcurement customer onboarding and enablement, partnering across business and technology teams to deliver scalable integrations and purchasing experiences.\nIdentify opportunities to expand eProcurement adoption across customers, regions, and business units.\nEstablish scalable operating processes for onboarding, supporting, and expanding eProcurement customers.\nPartner with customers and internal stakeholders to understand procurement requirements, identify friction, and develop solutions that improve the digital purchasing experience.\nDrive continuous improvement and operational performance across eProcurement and digital ordering channels.\nLead broader eCommerce operations, including production continuity, issue resolution, escalation management, process improvement, and operational performance.\nIdentify opportunities to automate manual processes and improve scalability and efficiency across digital commerce operations.\nEstablish and monitor KPIs for eProcurement and eCommerce Operations, including adoption, operational performance, customer experience, and business impact.\nPartner with Product Ownership, PMO, and IDS to translate business and customer requirements into prioritized technology capabilities and improvements.\nLead and develop the eCommerce Operations team, establishing clear accountability, priorities, and development opportunities.\nProvide people leadership for the Business Development role while maintaining Business Development as a distinct capability within the organization.\nPartner cross-functionally with Commercial Operations, Customer Care, Finance, Marketing, regional teams, and technology partners to drive adoption and business outcomes.\nWhat Success Looks Like\nCustomers can reliably transact through Illumina’s digital commerce channels.\neProcurement capabilities scale effectively across customers, regions, and business units.\nOperational issues and customer friction are identified and resolved efficiently.\nDigital ordering processes become more scalable and less dependent on manual intervention.\nCustomer and internal adoption of eCommerce and eProcurement capabilities increases.\nThe team has clear ownership, accountability, and leadership across operations and Business Development.\nQualifications\nTypically requires a Bachelor’s degree and a minimum of 15 years of related experience, with 7+ years of Management experience. \nSignificant experience leading eProcurement programs, capabilities, or operations within a complex B2B environment is required.\nDemonstrated hands-on experience with eProcurement ecosystems and customer procurement integrations, including punchout, procurement platforms and marketplaces, B2B enablement, and customer onboarding.\nDemonstrated experience scaling eProcurement capabilities and driving customer adoption across customers, markets, or business units.\nSignificant experience in eCommerce, digital commerce, digital operations, or related business functions.\nStrong understanding of B2B digital purchasing, digital ordering, and order-to-cash processes.\nExperience partnering across business, commercial, operational, and technology organizations to deliver and support eProcurement solutions.\nDemonstrated experience leading teams, developing talent, and managing an expanded scope of responsibility.\nExperience leading complex, cross-functional digital and operational programs involving multiple stakeholders and dependencies.\nDemonstrated ability to identify customer and operational friction and translate business needs into scalable solutions and actionable priorities.\nStrong analytical, operational, and problem-solving skills with the ability to use data and performance metrics to drive continuous improvement.\nStrong communication, stakeholder management, and influencing skills, including the ability to work effectively with senior leaders and cross-functional partners.\nThe estimated base salary range for the Associate Director, eCommerce Operations & eProcurement role based in the United States of America is: $170,600 - $255,800. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long-term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact . To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. 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