{"id":1401867,"url":"https://alion.io/job/ilshealth-call-center-agent","title":"Call Center Agent","company":{"id":3789604,"name":"Independent Living Systems","domain":"ilshealth.com","url":"https://alion.io/company/ilshealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":91,"open_postings":19,"ghost_share":0,"stale_share":0.158,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-09-21T18:42:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-23T19:24:33Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.\nAbout the Role:\nAs a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services.\nMinimum Qualifications:\nHigh School Diploma or GED\nProven experience working in a call center environment, preferably within healthcare or a related field.\nAbility to manage high volume call center demands.\nFamiliarity with inbound and outbound customer service processes and phone systems.\nBasic clerical experience including data entry and record keeping.\nAbility to work flexible hours to accommodate call center shifts.\nPreferred Qualifications:\nAssociate's degree\nExperience specifically in healthcare services or medical call centers.\nKnowledge of healthcare terminology and patient privacy regulations such as HIPAA.\nProficiency with customer relationship management (CRM) software.\nCertification in customer service or call center operations.\nResponsibilities:\nHandle a high volume of inbound and outbound calls in a professional and courteous manner.\nProvide accurate information regarding healthcare services, appointment scheduling, and patient inquiries.\nDocument call details and update patient records using call center phone systems and clerical tools.\nCollaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary.\nMaintain compliance with healthcare regulations and organizational policies during all communications.","description_format":"text","description_chars":2509,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Senior Living & Assisted Living","Home Care Services"],"lifecycle":[{"event":"open","at":"2026-09-28T16:04:31Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.911,"p_room":0.9,"age_days":31,"expected_fill_days":64,"reasons":["conf:4","urgency","velocity","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/ilshealth-call-center-agent","json_url":"https://alion.io/job/ilshealth-call-center-agent.json","meta":{"generated_at":"2026-10-23T22:17:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4946,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3789604},"rest":"https://alion.io/mcp/rest/get_company?id=3789604"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Filshealth-call-center-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Filshealth-call-center-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Filshealth-call-center-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ilshealth-call-center-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Filshealth-call-center-agent"}]}