{"id":2419370,"url":"https://alion.io/job/imagefirst-branch-manager","title":"Branch Manager","company":{"id":3232743,"name":"ImageFIRST","domain":"imagefirst.com","url":"https://alion.io/company/imagefirst","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3643},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T04:37:14Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T23:52:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nFounded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!\nCheck out our company page: https://www.imagefirst.com/company/\nResponsibilities & Qualifications\nThe Branch Manager is responsible for the growth and profitability of the market. This position is responsible for management of overall branch operations\nRESPONSIBILITIES:\nOperations, Associate (employee) engagement, staffing, order fulfillment, safety, quality, service, sales, and customer retention, experience and satisfaction\nHire, train, develop, motivate staff and optimize efficiency\nProvide leadership for Associates (employee) relations through effective communications, coaching, training and development\nProvide leadership for problem resolution to facilitate improvements and improved working relationships\nBuild a team that consistently delivers the ImageFIRST service strategy\nEnsure customer satisfaction and loyalty\nMeet financial management objectives\nActively participate in Strategic Planning\nDevelop local sales and marketing approach and work with the Sales team to drive new business efforts\nEnsure compliance with quality, OSHA, safety, company policies and procedures\nResponsible for customer negotiation and retention efforts\nDetermine appropriate operations staffing levels \nEnsure compliance to company policies and procedures\nAbility to perform problem solving and conflict management\nPromote safety of overall operations\nLead by example\nDevelop sales leads and referrals from existing customers\nGrow existing customers profitably\nDevelop a great local culture by instilling the ImageFIRST Operating principles and execution strategy\nMINIMUM QUALIFICATIONS:\nMinimum of 3 years' of operations or service management experience required\nMust possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.\nThis role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.\nHigh school diploma or equivalent with strong business experience require; Bachelor's degree with experience preferred\nSales experience is strongly preferred\nFinancial acumen / P&L experience preferred\nDESIRED SKILLS:\nOrganized with minimum supervision required\nPlanning: Ability to perform short and long range planning\nSelf -starter with entrepreneur approach to business\nLeadership: A demonstrated ability to lead people and get results through others\nExcellent interpersonal and communications skills\nQuality orientation\nComputer proficient\nRelocatable for promotion to larger market or increased responsibility\nAbility to grow with / scale with the business\nContract negotiation experience\nProven track record of business results\nCustomer Service experience / skillset \nPHYSICAL REQUIREMENTS:\nLift repetitively: Be able to lift or push up to 40 pounds\nReach\nWalk\nSit while driving a delivery vehicle\nBend to pick up garments and bulk items \nClimb: Climb in and out of a truck while carrying product\nCompany Values & Benefits\nRequired Competencies:\nBe Respectful: Value all we come in contact with\nBe Remarkable: Create a positive moment with every interaction\nBe Safe: Keep ourselves and those around us safe\nBe Honest: Be guided by truthfulness in all we do \nBenefits:\nWeekly pay\nMedical, Dental, Vision \nPet, Legal, and Hospital Indemnity Insurance \n401k (match)\nPaid Time Off Package\nPaid Parental Leave\nTuition Reimbursement \nReferral Program\nGreat company culture\nCollaborative team environment \nEOE / Drug-Free Workplace\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. 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