{"id":2419377,"url":"https://alion.io/job/imagefirst-customer-support-agent-ii","title":"Customer Support Agent II","company":{"id":3232743,"name":"ImageFIRST","domain":"imagefirst.com","url":"https://alion.io/company/imagefirst","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["King of Prussia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":513},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T04:37:14Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T08:52:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nFounded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!\nCheck out our company page: https://www.imagefirst.com/company/\nResponsibilities & Qualifications\nWe are seeking a Customer Support Agent to join our team in King of Prussia, PA.\nSchedule: On site Monday to Friday**\n**Eligibility for a flexible schedule after 90 days, including one work-from-home day per week based on performance\n8:00am - 4:30pm or 9:00am - 5:30pm\nPay: $20.00 - $23.00\nRESPONSIBILITIES:\nAct as the liaison between nationwide service fields and our customers, collaborating with various service teams and other departments to meet customer needs.\nManage 25-30 daily calls and customer email correspondence in an efficient and effective manner. \nIdentify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.\nHandle all customer requests with urgency, proactively escalating unresolved problems for swift resolution.\nMaintain thorough and comprehensive records of all customer communication via CRM system.\nConduct outbound NPS surveys with customers to measure satisfaction.\nMINIMUM QUALIFICATIONS\nA High School Diploma or equivalent \nA minimum of 2 years’ experience in a call center or customer service environment\nCustomer focused, with a commitment to customer satisfaction\nExperience with working in retail, hospitality or customer service industries\nExcellent written and verbal communication skills \nExceptional active listening skills and the ability to express empathy\nExcellent time management skills, attention to detail and ability to prioritize work\nProficient in Microsoft Office \nCompany Values & Benefits\nRequired Competencies:\nBe Respectful: Value all we come in contact with\nBe Remarkable: Create a positive moment with every interaction\nBe Safe: Keep ourselves and those around us safe\nBe Honest: Be guided by truthfulness in all we do \nBenefits:\nWeekly pay\nMedical, Dental, Vision \nPet, Legal, and Hospital Indemnity Insurance \n401k (match)\nPaid Time Off Package\nPaid Parental Leave\nTuition Reimbursement \nReferral Program\nGreat company culture\nCollaborative team environment \nEOE / Drug-Free Workplace\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. 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