{"id":2419361,"url":"https://alion.io/job/imagefirst-service-operations-coordinator","title":"Service Operations Coordinator","company":{"id":3232743,"name":"ImageFIRST","domain":"imagefirst.com","url":"https://alion.io/company/imagefirst","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-13T04:37:14Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T23:52:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nImageFIRST is the largest national provider of linen and laundry services specializing in the healthcare industry. With a 97% customer retention rate, we are committed to providing remarkable, white-glove service to our customers.\nWe are seeking a motivated and results-driven Service Operations Coordinator to lead the daily execution of Service operations at an ImageFIRST facility.\nThis is a dynamic, hands-on leadership role. You will own how service gets delivered every day, partnering closely with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, product control, fleet readiness, safety, and financial performance. This is one of the most visible and impactful roles in the local operation with real accountability for results and a direct path toward senior Service and Operations leadership positions.\nCheck out our company page: https://www.imagefirst.com/company/\nResponsibilities & Qualifications\nWhat You'll Do\nLead daily face-to-face check-ins with Customer Advocates, providing them with coaching, feedback, and support to help them execute our daily service standards.\nAnalyze route and customer data to identify ways to improve service performance and growth opportunities.\nTranslate those insights into specific, business-minded recommendations and actions for the Service teams.\nAnticipate challenges before they arise and drive solutions that improve retention and customer loyalty.\nHelp ensure fleet readiness and compliance with DOT and safety standards.\nTrack action plans through to measurable improvement in service, revenue, and profitability.\nWhat We're Looking For\nAbility to lead, influence, and direct people. This includes ability to build trust and respect with Customer Advocates and partner with our District Service Managers and plant leadership team.\nWillingness to speak up, deliver direct feedback, and follow through on execution.\nEnergized by frequent daily interaction and positive relationship building with associates.\nAbility to turn data into insight, and insight into clear recommendations and action.\nStrong organizational, analytical, and problem-solving abilities. Very comfortable working in Excel (pivot tables, formulas, data cleanup) and Power BI.\nExcellent communication and customer service skills.\nAbility to manage multiple priorities in a fast-paced environment.\nExperience in service, operations, logistics, distribution, or route-based businesses preferred.\nAssociate degree or higher required.\nValid driver's license and ability to obtain DOT medical certification.\nCompany Values & Benefits\nIf you're a hands-on leader who enjoys solving problems, developing people, and improving customer experience, we want to hear from you.\nRequired Competencies:\nBe Respectful: Value all we come in contact with\nBe Remarkable: Create a positive moment with every interaction\nBe Safe: Keep ourselves and those around us safe\nBe Honest: Be guided by truthfulness in all we do \nBenefits:\nWeekly pay\nMedical, Dental, Vision \nPet, Legal, and Hospital Indemnity Insurance \n401k (match)\nPaid Time Off Package\nPaid Parental Leave\nTuition Reimbursement \nReferral Program\nGreat company culture\nCollaborative team environment \nEOE / Drug-Free Workplace\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.","description_format":"text","description_chars":3674,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T04:37:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/imagefirst-service-operations-coordinator","json_url":"https://alion.io/job/imagefirst-service-operations-coordinator.json","meta":{"generated_at":"2026-10-14T03:06:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3232743},"rest":"https://alion.io/mcp/rest/get_company?id=3232743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimagefirst-service-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimagefirst-service-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimagefirst-service-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/imagefirst-service-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimagefirst-service-operations-coordinator"}]}