{"id":1928815,"url":"https://alion.io/job/imagetrend-technical-account-manager","title":"Technical Account Manager","company":{"id":2137506,"name":"ImageTrend","domain":"imagetrend.com","url":"https://alion.io/company/imagetrend","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JobScore","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Scrum","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-05T19:22:38Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T01:18:15Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us:\nImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.\nEmployment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!\nDescription:\nUnder the direction of the Manager, Technical Account Management, theTechnical Account Manager will proactively resolve our customers’ technical challenges, optimize their solutions and help them avoid issues before they happen by ensuring environmental stability for their sites. You’ll be a post-sales technical resource for clients and go-to contact during customer service events, providing best practices and simplifying technical concepts within the solutions.\nOur TAM team strives to exceed customer expectations and drive high levels of satisfaction through strategic technical recommendations and being value-added advisors. This team directly impacts the success of customers and our organization through their technical expertise, in-depth product knowledge, and ability to build strong relationships.\nWhat You'll Do:\nAct as a trusted and strategic technical advisor with customers to drive continued solution optimization and value of our products & services\nEnsures best practices are adhered to within the customer's environment and delivers consistent service levels by exceeding customer expectations and avoiding customer escalations\nHelps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to customer requests, field change orders (FCO), and reconfigurations, and is engaged on all upgrade and execution plans\nMaintains awareness of all complex service matters and activities to support the clients’ organizational initiatives, including attending technical solutions implementation calls as available\nMonitor support interactions, advocate for customer needs and proactively respond to and escalate issues cross-departmentally to help resolve complex technical customer concerns that surpass standard support capabilities\nReport on weekly, monthly and quarterly KPI’s or SLA’s, which includes, and not limited to, technical performance trending, code-level review/recommendations, and a review of relevant service requests open within a customer's environment\nWork cross-functionally with the assigned account team (Sales, Customer Success and Support) to find opportunities for new usage of company products and ensure effective coordination and use of internal technical resources\nPerform technical account reviews and help identify and/or develop Education training add-on’s, upsell and cross-sell opportunities based upon customer environment technical observations\nMaintain current functional and technical knowledge of an assigned product suite and future products or roadmap enhancements to help explain complex technical concepts and teach best practices to clients and team members\nPresent complex technical information in a group setting and share best practices for our solutions to clients, internal employees, and other stakeholders both virtually or in-person meetings and during the Annual Connect Conference and other industry tradeshows, conferences and events as required\nProvide some mentorship and coaching to junior team members within Customer Success, fostering their professional growth and development, assisting them as assigned and maintaining concurrent workload\nKeep informed of client requests, industry trends, or general market needs and provide insights or ideas to help us continue improving products and processes\nTravel to orientation, client site meetings, industry or company events, and other onsite meetings as required, up to 25%\nAdditional duties as assigned\nRequirements:\nDegree or equivalent combination of education and experience\nProven experience working in a technical client services or related position, preferably in a SaaS-based organization and/or Fire, EMS, or healthcare related industries\nExperience implementing and supporting complex technology solutions, preferably with exposure to larger projects or long-term initiatives\nProven to be a proactive self-starter and work independently within a highly collaborative and team-oriented environment\nStrong verbal and written communication, including presentation and interpersonal skills and the ability to influence others to achieve results\nStrong time management skills, proven ability to succeed in a fast-paced environment and can quickly adjust to changing priorities\nStrong attention to detail and analytical, problem-solving and critical thinking skills\nExcellent triage, technical trouble-shooting skills, coupled with the ability to provide quick resolutions to problems\nExperience coaching or mentoring junior team members to help skill development\nAbility to identify areas for improvement and willingness to share best practices with others to help elevate and accelerate organizational results\nKnowledge or direct industry experience with fire, emergency services, healthcare or hospitals\nStrong technical aptitude and experience with account management tools and technologies, such as web-conferencing (MS Teams, join.me), and Salesforce\nKnowledge of the software development lifecycle and scrum/agile preferred\nAbility to maintain discretion when handling proprietary and confidential information\nEnthusiasm for learning and expanding knowledge or skills\nStrong work ethic, integrity, honesty, collaboration and team orientation\nAbility to travel based on customer and business needs and the location of customers, up to 25%\n\nThis role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.\nPosition Salary Range: The annual base salary range for this full-time role is $75,000- $95,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.\nImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.\nIf you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.\nImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.","description_format":"text","description_chars":7740,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Civil Defense","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-05T21:08:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:0","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/imagetrend-technical-account-manager","json_url":"https://alion.io/job/imagetrend-technical-account-manager.json","meta":{"generated_at":"2026-10-10T02:40:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4917,"day_limit":5000,"remaining_today":83,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2137506},"rest":"https://alion.io/mcp/rest/get_company?id=2137506"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimagetrend-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimagetrend-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimagetrend-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/imagetrend-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimagetrend-technical-account-manager"}]}