{"id":2577801,"url":"https://alion.io/job/imbue-user-success-manager","title":"User Success Manager","company":{"id":13879,"name":"Imbue","domain":"imbue.com","url":"https://alion.io/company/imbue","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Notion","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:10:45Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T09:57:36Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About us\nImbue is a radically different AI company.\nWe believe that data should belong to you, humans should come before technology, and everyone deserves to own a personal team of AI agents. We believe in a future of open agents that you can modify to do exactly what you want. \nWe’re building a suite of tools to make tech serve humans, and making it open source. \nSome first projects include\nStudio: A custom digital HQ for building personalized software, apps, and tools\nBouncer: A social media feed filter that removes what you don't want to see and retrains your algorithm\nSculptor: An interface for programmers to run coding agents in parallel and stay in flow\nmngr: A command-line tool for managing agents\nVet: A standalone tool that catches AI coding mistakes and reviews full PRs \nOffload: A tool that automatically distributes your tests to run in isolated sandboxes \nLatchkey: A command-line tool to integrate local agents with third-party APIs \n Darwinian Evolver: A near-universal optimizer for code and agents \nAnd we’re just getting started. If you’re excited about building a future with open agents, say hi! \nWe're supported by investors like Nvidia, Simon Last (co-founder of Notion), and Eric Schmidt (former CEO of Google), with $200M raised at over $1B valuation.\nSummary\nWe’re looking for a technical, people-oriented builder to help people get the most out of Imbue’s products, and help us build better products in return.\nYou’ll be one of the closest people at Imbue to our users. You’ll help them get started, understand what they’re trying to accomplish, troubleshoot problems alongside them, and discover where our products feel magical or fall short. You’ll bring what you learn directly back to product and engineering, helping shape what we build next.\nYou’ll also build the community around our products: creating spaces for people to learn from each other, share what they’re building, contribute ideas, and help shape the future of our products alongside us.\nThis isn’t a traditional community management role. It’s part technical problem-solving, part customer success, part community building, and part product discovery.\nWhat you'll do\nYour goal is simple: help people do cool things with our products, and make our products better because of them.\nWork directly with users to get them set up, troubleshoot technical problems, and help them discover what they can do with our products.\nBuild deep relationships with our most engaged users and understand their goals, workflows, frustrations, and ideas.\nBecome an expert on our products and translate complicated technical concepts into useful, approachable guidance.\nCreate onboarding, documentation, examples, workshops, office hours, and other resources that help more people succeed.\nBuild and grow our user community, online and in person, and create reasons for people to learn, share, contribute, and come back.\nDevelop an unusually tight feedback loop between users and our product and engineering teams. Surface patterns, unexpected use cases, friction, and ideas that should influence what we build.\nFind and tell great stories about what people are building with Imbue.\nBuild the systems and processes that allow us to support a much larger community as we grow.\nAbout you\nYou’ve worked in technical community, developer relations, technical customer success, solutions engineering, or another technical, user-facing role.\nYou’re technical enough to dig into how a product works, reproduce problems, troubleshoot with users, and communicate effectively with engineers.\nYou love talking to users and have a knack for getting past what someone asks for to understand what they actually need.\nYou can explain complicated technical ideas simply and clearly.\nYou’re good at building genuine relationships and communities, not just driving “engagement.”\nYou instinctively turn repeated problems into better documentation, tooling, product experiences, or processes.\nYou have strong product intuition and can distinguish an interesting anecdote from a pattern worth acting on.\nYou’re comfortable with ambiguity and excited to build something before there’s a playbook for how to do it.\nCompensation & Benefits\nLunch provided daily (SF office)\n$250 lifestyle stipend per month\nGenerous budget for self-improvement: coaching, courses, conferences, etc.\nActively co-create and participate in a positive, intentional team culture\nFrequent team events, dinners, off-sites, and hangouts\nThe base salary range for this role is $140,000-$175,000 per year.","description_format":"text","description_chars":4537,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","AI Research Labs"],"lifecycle":[{"event":"open","at":"2026-10-15T00:43:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":true},"html_url":"https://alion.io/job/imbue-user-success-manager","json_url":"https://alion.io/job/imbue-user-success-manager.json","meta":{"generated_at":"2026-10-18T13:23:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13879},"rest":"https://alion.io/mcp/rest/get_company?id=13879"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimbue-user-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimbue-user-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimbue-user-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/imbue-user-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimbue-user-success-manager"}]}