{"id":3029614,"url":"https://alion.io/job/imc-companies-llc-customer-servicesales-representative","title":"Customer Service/Sales Representative","company":{"id":2624380,"name":"IMC Companies, LLC","domain":"imcc.com","url":"https://alion.io/company/imcc-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T14:35:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-27T03:48:11Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Work Schedule: M-F 8am-5pm\nPosition Overview:\nCustomer Service/Sales Representative\nMust be able to split time 50/50 for sales out of the office + CSR work inside of the office. Prepare customer reports that support tracking/tracing of imports and exports. Schedule loads for pickup and delivery based on availability, stack counts and vessel schedules. Communicate all service requirements to dispatch operations and update notes in operations dispatch screens in our operating system (SWS). Audit driver documents. Send Customers POD’s. Manage and maintain Missing Document Reports (MDR), along with Closed Not Invoiced (CNI) order status reports. Propose and implement procedures to improve overall customer service.\nEssential Functions:\nReceive and enter orders reviewing and noting rates and service requirements\nTrack & Trace Import containers and schedule according to available capacity and Available Free Time\nTrack In bound vessels and Schedule Exports ensuring cargo loading within the ERD & cut off\nCommunicating with customers and operations regarding schedule changes and service issues\nUpdate orders in SWS with notes and adding accessorial services and charges\nMonitor and manage group and personal email accounts ensuring prompt response to customer requests\nCommunicate with and prepare reports for Key account ie. Goodyear, Caterpillar and K&N\nAssisting with dispatch operations and collections as needed\nGather and enter needed documents into SWS ensuring prompt invoicing and driver settlements\nManage and update customer portals ie. BLUME & EDI\nGreet and Assist drivers making cargo pickups or deliveries to our facility \nResearch warehouse cargo availability\nIf cargo is released and available, assign drivers doors for cargo loading as required\nAlert and Direct warehouse staff as to loading and unloading of cargo\nReview Bills of Lading with drivers and acquire signatures\nSend documents (loading / unloading tally’s & BOL’s) to imaging\nSend documents to customers and request authorization for final charges\nFile Hard copies of documents in filing cabinets\nAssist truck dispatch as needed\nOther duties as assigned \nOverall, Skills Required\nComputer literate with Data entry skills\nExcellent communication and organizational skills\nAbility to multi-task\nMust be forward thinking \nMust be able to work independently\nMust have port intermodal trucking knowledge/background \nMust have In-person sales experience with local/regional area contacts \nCustomer relations ability to set up calls with customers as issue arise\nUnderstanding of the business to set trucker appt with warehouse\nAble to track port ETA arrivals","description_format":"text","description_chars":2638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Intermodal Transport"],"lifecycle":[{"event":"open","at":"2026-10-21T20:05:59Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.436,"p_room":0.35,"age_days":52,"expected_fill_days":25,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/imc-companies-llc-customer-servicesales-representative","json_url":"https://alion.io/job/imc-companies-llc-customer-servicesales-representative.json","meta":{"generated_at":"2026-10-27T06:48:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7123,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2624380},"rest":"https://alion.io/mcp/rest/get_company?id=2624380"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimc-companies-llc-customer-servicesales-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimc-companies-llc-customer-servicesales-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimc-companies-llc-customer-servicesales-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/imc-companies-llc-customer-servicesales-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimc-companies-llc-customer-servicesales-representative"}]}