{"id":3847106,"url":"https://alion.io/job/imforce-consolidated-customer-service-desk-csd-controller","title":"Customer Service Desk (CSD) Controller","company":{"id":4506140,"name":"Imforce Consolidated","domain":"imforce.co.za","url":"https://alion.io/company/imforce-consolidated","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pietermaritzburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":10000,"max":13000,"currency":"ZAR","period":"month","gross":true,"usd_annual":9504},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-21T10:01:04Z","employer_posted_date":null,"last_verified_at":"2026-10-21T10:01:04Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Introduction\nWe are seeking a young, vibrant, highly professional and experienced Customer Service Desk\n\n(CSD) Controller who can confidently engage with clients, lead operational activities, and liaise\n\ndirectly with branch management. This role requires a strong leadership presence and the\n\nability to represent the company in a professional manner.\n\nDuties & Responsibilities\n1. Communicate with existing clients daily to secure new shipments and delivery\n\nopportunities.\n\n2. Prepare and submit daily sales and operational reports to management.\n\n3. Plan daily shipments and deliveries in accordance with company policies and\n\noperational requirements.\n\n4. Monitor all deliveries and provide clients with continuous updates regarding progress,\n\ndelays, and resolutions.\n\n5. Ensure all shipment files and delivery documentation are accurately completed and\n\nclosed off.\n\n6. Coordinate effectively with operations, transport teams, and customers to ensure\n\nservice excellence.\n\nDesired Experience & Qualification\nExperience & Technical Requirements\n\n1. Proven experience in containerized logistics, imports, and exports.\n\n2. Working knowledge of Navis and port operations is essential.\n\n3. Strong understanding of container movement, planning, and transport coordination.\n\n4. Ability to work long hours, under pressure, and within strict operational deadlines.\n\n5. Excellent teamwork, organizational, and problem-solving abilities.\n\n6. Own reliable vehicle is required.\n\n7. Previous experience in a similar role within the logistics or transport industry is critical\n\nand non-negotiable.\n\nKey Leadership & Professional Requirements\n\n1. Strong leadership qualities with the ability to take ownership of operations and guide\n\nteam activities.\n\n2. Well-spoken, articulate, and confident when communicating with customers,\n\nsuppliers, and internal stakeholders.\n\n3. A professional, presentable, and executive-minded individual capable of meeting with\n\nclients and representing the company at a high standard.\n\n4. Demonstrated managerial and decision-making skills in a fast-paced logistics\n\nenvironment.\n\n5. Ability to liaise directly with the Branch Manager on operational planning, client matters,\n\nreporting, and service delivery performance.\n\n6. Must be able to build and maintain strong customer relationships and contribute to\n\nbusiness growth opportunities.\n\nPackage & Remuneration\nR10 000 - R13 000","description_format":"text","description_chars":2404,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure","Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-06T00:57:20Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.788,"p_room":0.75,"age_days":20,"expected_fill_days":25,"reasons":["seen:20","win:late"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":9504,"is_top_pay":false},"html_url":"https://alion.io/job/imforce-consolidated-customer-service-desk-csd-controller","json_url":"https://alion.io/job/imforce-consolidated-customer-service-desk-csd-controller.json","meta":{"generated_at":"2026-11-11T07:50:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12188,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4506140},"rest":"https://alion.io/mcp/rest/get_company?id=4506140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimforce-consolidated-customer-service-desk-csd-controller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimforce-consolidated-customer-service-desk-csd-controller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimforce-consolidated-customer-service-desk-csd-controller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/imforce-consolidated-customer-service-desk-csd-controller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimforce-consolidated-customer-service-desk-csd-controller"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3847106}},{"tool":"search_jobs","arguments":{"company":"imforce.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3847106},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}