# Customer Service Desk (CSD) Controller

Introduction We are seeking a young, vibrant, highly professional and experienced Customer Service Desk (CSD) Controller who can confidently engage with clients, lead operational activities, and liaise directly with branch management. This role requires a strong leadership presence and the ability to represent the company in a professional manner. Duties & Responsibilities 1. Communicate with existing clients daily to secure new shipments and delivery opportunities. 2. Prepare and submit daily sales and operational reports to management. 3. Plan daily shipments and deliveries in accordance with company policies and operational requirements. 4. Monitor all deliveries and provide clients with continuous updates regarding progress, delays, and resolutions. 5. Ensure all shipment files and delivery documentation are accurately completed and closed off. 6. Coordinate effectively with operations, transport teams, and customers to ensure service excellence. Desired Experience & Qualification Experience & Technical Requirements 1. Proven experience in containerized logistics, imports, and exports. 2. Working knowledge of Navis and port operations is essential. 3. Strong u

- **Id**: 3847106
- **Url**: <https://alion.io/job/imforce-consolidated-customer-service-desk-csd-controller>
- **Role**: Finance
- **Role family**: Finance
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Pietermaritzburg, South Africa
- **Countries**: ZA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-21T10:01:04Z
- **Last verified at**: 2026-10-21T10:01:04Z
- **Board verified**: no
- **Days open**: 21
- **Description format**: text
- **Description chars**: 2404
- **Description truncated**: no
- **Benefits**: Growth opportunities
- **Relocation offered**: no
- **Industries**: Stock Exchanges & Market Infrastructure, Video Surveillance, Access Control & Alarm Systems

## Company

- **Id**: 4506140
- **Name**: Imforce Consolidated
- **Domain**: imforce.co.za
- **Url**: <https://alion.io/company/imforce-consolidated>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Salary

- **Min**: 10000
- **Max**: 13000
- **Currency**: ZAR
- **Period**: month
- **Gross**: yes
- **Usd annual**: 9504

## Technologies

- **Service Desk** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 21

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-06T00:57:20Z

## Liveness

- **Score**: 50
- **Band**: ok
- **Label**: Likely open
- **P open**: 0.85
- **P active**: 0.788
- **P room**: 0.75
- **Age days**: 20
- **Expected fill days**: 25
- **Reasons**: seen:20, win:late
- **Computed at**: 2026-11-11T05:49:22Z

## Pay

- **Stated usd annual**: 9504
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.