{"id":2934021,"url":"https://alion.io/job/immerse-remote-client-services-specialist","title":"Remote Client Services Specialist","company":{"id":3183557,"name":"IMMERSE","domain":"immerse.com","url":"https://alion.io/company/immerse-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":274},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T15:29:17Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T03:21:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Remote Client Services Specialist\nFull-Time | Fully Remote | Client Services / Customer Experience\nSummary\nIMMERSE is seeking a Remote Client Services Specialist to support learners and organizational clients using our immersive language-learning platform. In this fully remote role, you will respond to client questions, help resolve account and platform issues, guide users through learning services, and coordinate with internal teams to deliver a reliable, welcoming experience. The ideal experience in client services, customer support, account coordination, or a related role; strong written and verbal communication skills and the judgment to manage requests accurately in a digital environment.\nThe Role\nAs a Remote Client Services Specialist, you will be a dependable point of contact for clients and learners using IMMERSE’s technology enabled language-learning experiences. You will help users understand available services, navigate common platform workflows, and access timely assistance. You will balance empathy with clear follow-through, document interactions carefully, and identify recurring issues that could improve the overall client experience. This position is fully remote and requires dependable internet access, a professional home workspace, and the abil ity to collaborate with colleagues online.\nWhat You’ll Do\nRespond to client and learner questions through approved support channels, providing clear, courteous, and accurate guidance.\nAssist with account access, onboarding steps, scheduling questions, platform navigation, and routine troubleshooting; escalate technical issues when needed.\nExplain relevant learning features and service processes in plain language without overpromising outcomes or capabilities.\nRecord client interactions, requests, resolutions, and follow up actions in the company’s designated systems.\nCoordinate with customer success, learning, operations, and technical colleagues to resolve requests and maintain consistent service.\nMonitor open cases, prioritize time-sensitive needs, and follow through until the client understands the next step or resolution.\nRecognize repeated concerns and share practical feedback that may improve help resources, workflows, and user satisfaction.\nProtect confidential client and learner information and follow company procedures for data handling and access.\nWhat We’re Looking For\n2-5 years of professional experience in client services, customer support, customer success, account coordination, or a comparable service-focused role.\nExcellent written and verbal communication, active listening, and a calm, solutions oriented approach.\nStrong organization and attention to detail, including accurate documentation and reliable follow-up across multiple requests\nConfidence learning web-based applications, support tools, and digital collaboration platforms\nAbility to troubleshoot common user issues, recognize when escalation is appropriate, and communicate status updates clearl\nSound judgment, professionalism, discretion, and a commitment to respectful service for people from varied backgrounds\nAbility to work independently in a fully remote environment while contributing to a collaborative team.\nAvailability to work the schedule established for the role and to meet agreed service expectations.\nBonus Points\nExperience supporting education technology, language learning, virtual training, SaaS products, or enterprise customers.\nFamiliarity with CRM or ticketing platforms, knowledge bases, and remote communication tools\nExperience assisting international users or working with culturally diverse teams.\nInterest in language learning, digital education, or technology that helps people communicate more confidently.\nWhat We Offer\nFully remote work, with online collaboration and clear service processes.\nA supportive, team-oriented environment focused on helpful communication, continuous improvement, and learner experience.\nOpportunities to build skills in customer experience, educational technology, and cross-functional problem solving.\nHealth insurance, retirement benefits, and paid leave, subject to the company’s 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