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Das beginnt mit der Software, welche von dir vor dem Release getestet wird. Du aktivierst Kunden und schickst Ihnen Hardware zu. Du führst mit den Kunden Remote Schulungen durch (TeamViewer, Zoom, etc.) und bringst in 1-2 stündigen Terminen wertvolles Knowhow im Umgang mit unseren Produkten bei. Durch deine Hilfe erleben die Kunden ein wertvolles OnBoarding und starten in eine lange, aktive Produktnutzung. Und falls ein Kunde Hilfe braucht, löst du per Remote Zugriff die technischen Probleme oder erklärst Ihnen die passende Funktion.Kundenbetreuung am Telefon und per Remote Zugriff: Schulungen, Einweisungen und Erklärungen zu den passenden Funktionen\nHilfe per Telefon und Remote Zugriff: Du löst akute Probleme der Kunden oder findest heraus, was schief gelaufen ist. Dann informierst du dein Team und gemeinsam wird der Bug behoben.\nDu testest und konfigurierst Hardware, packst diese in ein Paket und gibst sie in den Versand zum Kunden. 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Docs: https://alion.io/developers"}}