{"id":2899638,"url":"https://alion.io/job/immersive-technologies-customer-support-team-lead","title":"Customer Support Team Lead","company":{"id":697240,"name":"Immersive Technologies","domain":"immersivetechnologies.com","url":"https://alion.io/company/immersivetechnologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-20T02:34:06Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T06:06:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Immersive Technologies is seeking a Customer Support Team Lead experienced in hands on technical support and account management from an IT or electronics background. This position is based in Jakarta, Indonesia. If you are looking for an exciting career opportunity, please read further.\nAbout the Role\nLead a small team of dedicated services staff located and working across Asia, to successfully and efficiently deliver service contracts and provide expert customer support. The Customer Support Team Lead is responsible for providing guidance, influencing and motivating the team to ensure the effectiveness and success of the department.\nHowever, this role offers more:\nEnsuring contractual compliance and staff adherence to relevant processes and policies\nScheduling manpower to meet service delivery requirements\nPrioritize and escalate customer issues and requests with the intent of maximizing customer satisfaction and value \nSupport Customer Support staff in daily activities\nEffectively lead and run a remotely based team.\nAbout You\nThere is more opportunity to shape your career than we have the space to list here. If you want to be considered, make sure you tick the following boxes to give yourself that opportunity:\n Bachelor's degree in Engineering, Information Technology, or related field.\n8+ years experience in the technical service industry.\nElectronics qualification or similar levels of industry experience.\nSkills and Experience in engaging proactively with key Customer stakeholders.\nAptitude for analytical activity.\nStrong project management skills.\nExperience in measuring service delivery and driving performance.\nStrong people management and team development skills.\nStrong organization and management skills.\nCustomer focused approach.\nAble to travel 20% to international destinations.\nExcellent verbal and written communication skills (Bilingual would be a plus).\nExperience using CRM and service management tools is preferred\n Mining and simulator experience will be highly regarded\nSafety oriented.\nMicrosoft Office suite knowledge.\nIf you would like to explore this further, then we encourage you to apply. All applications will be treated with the strictest of confidence.\nAbout the Company\nImmersive Technologies is the world’s largest, proven, and tested supplier of surface and underground Advanced Equipment Simulators to the global mining industry. The company has achieved this unique position by focusing on its purpose “To Elevate Human Performance in Mining”. Immersive Technologies’ solutions are helping 360+ mining companies around the world to increase their employee’s safety and site profitability through effective workforce training.\nWith advanced simulator modules deployed in 55+ countries, Immersive Technologies is dedicated to providing outstanding service. To deliver on this commitment the company has customer sales and support offices located close to its customers.\nThis approach has allowed Immersive Technologies to consistently deploy solutions that deliver Real Results, and accumulating an extensive catalogue of quantified business improvements. Our Customers attribute significant improvements in productivity, reductions in unscheduled maintenance costs and improvements in safety to Immersive Technologies’ solutions.\nImmersive Technologies has the global mining experience, innovative technology, product range, industry endorsement, proven support commitment and industry vision to partner with you to ensure your training solution delivers the significant results you expect.","description_format":"text","description_chars":3551,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining","Mining Tech","Autonomous Driving"],"lifecycle":[{"event":"open","at":"2026-10-20T05:53:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:4","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/immersive-technologies-customer-support-team-lead","json_url":"https://alion.io/job/immersive-technologies-customer-support-team-lead.json","meta":{"generated_at":"2026-10-24T07:41:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697240},"rest":"https://alion.io/mcp/rest/get_company?id=697240"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimmersive-technologies-customer-support-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimmersive-technologies-customer-support-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimmersive-technologies-customer-support-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/immersive-technologies-customer-support-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimmersive-technologies-customer-support-team-lead"}]}