{"id":2536852,"url":"https://alion.io/job/impact-com-customer-success-manager","title":"Customer Success Manager","company":{"id":5431,"name":"impact.com","domain":"impact.com","url":"https://alion.io/company/impact-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":22,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Santa Barbara, United States","Seattle, United States","Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-10-13T20:06:16Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T09:33:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About impact.com\nimpact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.\nYour Role at impact.com:\nAs a Customer Success Manager on the New Client Success (NCS) team, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.\nDuring the critical early stages of an account, you will partner directly with brands to help develop program and partner strategy. Your strategic guidance will help establish a strong foundation, ensuring brands are positioned for immediate success and sustainable growth. You’ll balance program optimization with partner ecosystem development, focusing on driving both performance outcomes and partner expansion. By combining product expertise with strategic partnership knowledge, you’ll enable brands to launch confident and scale effectively from day one.\nWhat You'll Do:\nDelivering world-class support to our top clients.\nMaintain a balanced proactive/reactive relationship with your assigned accounts.\nDedicated duties include account monitoring, regular check-ins, and relationship building.\nReactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.\nWhat You Bring:\n3+ experience in affiliate marketing \nBachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)\nConsistent track record of providing stellar support to customers\nEmbraces teamwork and cross-team collaboration\nStrong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)\nA healthy dose of initiative and the ability to remain flexible\nDetail-oriented and able to efficiently prioritize tasks\nBe a critical thinker and an inventive problem-solver\nProfessional communication skills\nEnthusiastic teammate\nGreat conflict resolution skills\nExcellent time management skills\nSalary Range: $80,000 - $105,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.\n*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant, along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.\nBenefits and Perks: \nAt impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.\nMedical, Dental, and Vision insurance\nOffice-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled \nFlexible spending accounts and 401(k)\nFlexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.\nHealth and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.\nA Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.\nInvesting in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.\nParental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.\nTechnology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. \nimpact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.\n#LI-NewYork,NewYork_Hybrid\n#LI-Santa_Barbara","description_format":"text","description_chars":5610,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Home office","Parental leave","Restricted stock units","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Influencer Marketing","Marketing Analytics & Attribution","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-14T14:28:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7 · green card filings: 4","filings_12m":7,"filings_prev_12m":11,"green_card_filings_12m":4,"median_offered_wage_usd":138409,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":75,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":true},"html_url":"https://alion.io/job/impact-com-customer-success-manager","json_url":"https://alion.io/job/impact-com-customer-success-manager.json","meta":{"generated_at":"2026-10-15T12:03:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18521,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5431},"rest":"https://alion.io/mcp/rest/get_company?id=5431"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimpact-com-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimpact-com-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimpact-com-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/impact-com-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimpact-com-customer-success-manager"}]}