{"id":3369096,"url":"https://alion.io/job/impact-com-partnership-trust-safety-manager","title":"Partnership Trust & Safety Manager","company":{"id":5431,"name":"impact.com","domain":"impact.com","url":"https://alion.io/company/impact-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":24,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"Shopify","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"GDPR","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-27T20:10:16Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T04:43:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About impact.com\nimpact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, and Fanatics, rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.\n\nYour Role atimpact.com : \nThe Marketplace Partnership Trust & Safety Manager helps set the standards that keep the marketplace trustworthy for everyone. You’ll define what acceptable behavior looks like, decide who gets access and how they’re verified, write the policies that govern marketplace engagement, advertising, and content (including AI-assisted promotions), and make sure both sides of the marketplace have accurate information and clear communication about the standards and behaviors required to participate. This role combines policy design, operational rigor, and data stewardship, and it requires someone who can explain decisions clearly to advertisers and publishers alike.\nWhat You’ll Do\nDefine standards for marketplace behavior, including what counts as spam or unwanted messaging, acceptable outreach frequency and targeting, and prohibited or inappropriate content in partner-to-partner and partner-to-consumer communication.\nOwn standards and vetting criteria for all marketplace actors, along with the processes that confirm partner identity, ownership, and legitimacy.\nResearch and develop marketplace policies governing participation and behavior, and define policy for allowed advertising models and content, including AI-generated or AI-assisted promotional content published by partners.\nDrive fair contracting standards, transparency, tracking quality, and the dispute-resolution standards the platform commits to.\nDefine and enforce standards for marketplace data, such as affiliate types, verticals, categories, and media properties.\nDrive listing quality so that accurate and complete information is available to both advertisers and partners.\nPartner with Data Science to monitor behavioral and transactional data and identify fraud trends, policy violations, and emerging safety risks.\nSupport the development and continuous improvement of Trust & Safety metrics, dashboards, and alerting systems.\nPartner with enforcement teams to optimize workflows and automate incident categorization and prioritization.\nOwn trust and safety communication with both sides of the marketplace: proactive policy updates and compliance guidance for publishers, and confidence-building updates for advertisers.\nWork with marketplace ops, legal, engineering, and customer support teams to align strategy with marketplace governance goals.\nServe as a subject matter expert on how data integrity affects user engagement, gross transaction value (GTV), safety, and compliance outcomes.\nWhat You’ll Bring\n5+ years of experience in trust and safety, marketplace policy, marketplace operations, business analysis, platform integrity, or a closely related field, ideally in an advertising, affiliate, or partnership ecosystem\nStrong SQL skills and experience with BI tools such as Looker, Tableau, or Power BI\nExperience writing clear, enforceable policy and translating it into operational processes and guidance\nSolid understanding of data governance, data lifecycle, and taxonomy development, and experience defining standards for data that multiple teams depend on\nWorking knowledge of partner vetting, identity verification, or fraud and abuse prevention in a two-sided marketplace\nFamiliarity with advertising models, affiliate or performance marketing, tracking or attribution concepts, product listing standards, user reputation systems, and content moderation workflows\nCurrent knowledge of issues around AI-generated content, including disclosure, misrepresentation, and brand safety\nStrong communication and collaboration skills, with the ability to bridge technical and non-technical stakeholders and explain policy decisions to external partners and internal teams\nComfort making judgment calls with incomplete information and documenting the reasoning behind them\nBachelor’s degree in Business, Data Science, Economics, or a related field (Master’s preferred)\nNice to Have\nBachelor’s degree in Business, Data Science, Economics, or a related field (Master’s preferred) or equivalent experience\nExperience with Python, R, or other scripting languages for data analysis\nExperience with contract or terms standards for marketplaces\nBackground in dispute resolution or appeals processes\nExposure to marketplace platforms (e.g., e-commerce, gig economy, peer-to-peer)\nUnderstanding of GDPR, content policy, or platform liability frameworks\nExperience working with global markets and regional regulatory requirements\nSalary Range: $150,000 - $170,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.\n*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.\nBenefits and Perks: \nAt impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.\nMedical, Dental, and Vision insurance\nOffice-only catered lunch every Tuesday and Thursday, a healthy snack bar, and great coffee to keep you fueled \nFlexible spending accounts and 401(k)\nFlexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.\nHealth and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.\nA Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.\nInvesting in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.\nParental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.\nTechnology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. \nimpact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.\n#LI_Victoria #LI_Seattle #LI_New_York","description_format":"text","description_chars":8123,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Home office","Parental leave","Restricted stock units","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Influencer Marketing","Marketing Analytics & Attribution","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-28T00:18:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":75,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/impact-com-partnership-trust-safety-manager","json_url":"https://alion.io/job/impact-com-partnership-trust-safety-manager.json","meta":{"generated_at":"2026-10-30T05:20:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5431},"rest":"https://alion.io/mcp/rest/get_company?id=5431"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimpact-com-partnership-trust-safety-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimpact-com-partnership-trust-safety-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimpact-com-partnership-trust-safety-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/impact-com-partnership-trust-safety-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimpact-com-partnership-trust-safety-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3369096}},{"tool":"search_jobs","arguments":{"company":"impact.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3369096},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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