{"id":2722085,"url":"https://alion.io/job/impact-property-solutions-customer-service-representative-2","title":"Customer Service Representative","company":{"id":3796257,"name":"Impact Property Solutions","domain":"impactpropertysolutions.com","url":"https://alion.io/company/impactpropertysolutions-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:47:48Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T09:30:17Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nJob Posting Description\nSince opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.\nCome be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!\nImpact Property Solutions is searching for a Customer Service Representative I to act as the company’s voice. The Customer Service Representative will provide support for customers by taking orders, providing helpful information, answering questions, and responding to complaints. The position also requires excellent data entry skills and problem solving and conflict - resolution skills.\nDuties and Responsibilities\nReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.\nAnswer incoming calls.\nResponds to caller’s general information requests and/or inquiries.\nTakes accurate customer orders and follow through necessary process. \nEnter Floor plans, pricing, and other customer information for new and existing accounts.\nProvide timely response to request for information including returning all calls as quickly as possible.\nExceed internal and external customer expectations for quality and service.\nAssist with projects on template updates\n Competencies\nExcellent interpersonal and communication skills. \nStrong leadership skills. \nExcellent email and phone etiquette.\nMS office (MS word and excel) and PC fluency \nAbility to work effectively with cross-functional departments \nStrong time management skills and ability to multi-task and prioritize work. \nGreat attention to detail and problem-solving skills. \nRequirements\nEducation and Work Experience Requirements\nHigh School Diploma or GED Equivalent. \nMinimum 1-year of customer service experience required\nFlooring Industry knowledge is a plus.\nRFMS Systems Experience is a plus.\nBenefits\nCompetitive Health Insurance Plans\nVision and Dental Plan\nCompany paid life insurance \nGenerous Paid Time Off Program\n401(K) / Roth plan with employer match\nGenerous PTO plus paid Holidays\nPhysical Requirements\nProlonged periods of sitting at a desk and working on a computer.\nMust be able to lift to 25 pounds at times.\nSalary Description\n$18.00 - 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