{"id":229241,"url":"https://alion.io/job/impact-tech-lead-technical-services-engineer","title":"Lead Technical Services Engineer","company":{"id":5431,"name":"impact.com","domain":"impact.com","url":"https://alion.io/company/impact-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":22,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-03-13T18:29:13Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-15T13:04:27Z","board_verified":true,"closed_at":null,"days_open":215,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":215},"description":"Aboutimpact.com:\nimpact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.\nYour Role at impact.com:\nAs a Lead Technical Services Engineer, you will act as a senior technical authority, mentor, and a critical liaison between clients, Product, and Engineering. You will not only master impact.com’s technology but also guide your peers through their most complex challenges. In addition to leading complex integrations for enterprise clients, you will serve as the primary escalation point for the team, architecting advanced solutions and ensuring that critical issues are resolved with expertise.\nYou will be a key partner to leadership, helping to shape technical best practices, improve team processes, and drive innovations that improve the platform's scalability and reliability. This role is for a deeply technical expert who is passionate about multiplying their impact by elevating the skills and quality of the entire team.\nWhat You'll Do:\nLead complex integrations for enterprise clients, creating advanced technical solutions and authoring documentation to ensure their success.\nOwn and resolve high-priority escalations from peers and clients, handling critical issues with urgency and implementing tooling or preventive measures to avoid future recurrence.\nAct as a key technical liaison between clients, Product, and Engineering, translating business needs into technical requirements and advocating for platform improvements.\nMentor, coach, and provide technical guidance to all TSEs, fostering their growth through collaborative problem-solving and by serving as a peer escalation point.\nInnovate to improve platform scalability and reliability by identifying recurring issues, proposing scalable solutions, and leading initiatives to refine team processes.\nAuthor and maintain advanced troubleshooting documentation and reference materials that serve as a knowledge base for the entire team.\nCollaborate cross-functionally with Onboarding, Customer Success, and other teams to drive strategic improvements across the entire client lifecycle.\nDevelop and lead internal training sessions to scale technical knowledge and best practices across the team and partner organizations.\nWhat You Bring:\nBachelor’s degree in a technical discipline plus approximately 8 years of relevant experience, or an equivalent combination of education and practical experience.\nDeep domain knowledge of the digital marketing ecosystem, SaaS platforms, and customer-facing technical support or services.\nProven experience acting as a technical lead, mentor, or senior escalation point within a support or services team.\nExpert-level proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.\nDemonstrated ability to analyze logs, data, and system behavior to troubleshoot highly complex issues, including writing and optimizing advanced SQL queries.\nExceptional problem-solving and de-escalation skills, with a talent for navigating ambiguity and architecting creative solutions.\nClear, confident communication skills, with the ability to act as a liaison and translate complex technical concepts for both technical and non-technical stakeholders.\nA strategic mindset with the ability to anticipate future challenges, proactively drive improvements, and lead through influence.\nSalary Range: $95,000 - $120,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.\nBenefits and Perks: \nAt impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.\nMedical, Dental, and Vision insurance\nOffice-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled \nFlexible spending accounts and 401(k)\nFlexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.\nHealth and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.\nA Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.\nInvesting in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.\nParental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.\nTechnology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. \nimpact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.","description_format":"text","description_chars":6879,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Home office","Parental leave","Restricted stock units","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Influencer Marketing","Marketing Analytics & Attribution","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-05T09:35:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7 · green card filings: 4","filings_12m":7,"filings_prev_12m":11,"green_card_filings_12m":4,"median_offered_wage_usd":138409,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.332,"p_room":0.28,"age_days":215,"expected_fill_days":75,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/impact-tech-lead-technical-services-engineer","json_url":"https://alion.io/job/impact-tech-lead-technical-services-engineer.json","meta":{"generated_at":"2026-10-15T14:57:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22912,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5431},"rest":"https://alion.io/mcp/rest/get_company?id=5431"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimpact-tech-lead-technical-services-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimpact-tech-lead-technical-services-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimpact-tech-lead-technical-services-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/impact-tech-lead-technical-services-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimpact-tech-lead-technical-services-engineer"}]}