Field Service Technician
Built on service. Powered by people.
Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.
What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.
Job Overview
The Field Service Technician is a customer-focused technical professional responsible for providing onsite service, repair, installation, and preventive maintenance for digital office equipment across an assigned territory. Supporting multifunction printing products from manufacturers such as Konica Minolta, Kyocera, Ricoh, and HP, this role diagnoses equipment issues, restores reliable performance, and delivers a consistently high level of customer service. The technician manages service calls in line with established response-time expectations, represents Impact professionally at client locations, and participates in manufacturer and company-provided training to support continued technical development and career growth.
Responsibilities
Provide onsite service, repair, and maintenance for digital office equipment at client locations
Install, troubleshoot, and perform preventive maintenance on multifunction printers and related imaging devices
Diagnose and resolve mechanical, electronic, print-quality, and basic connectivity issues
Manage assigned service calls and travel routes to meet established response-time and productivity expectations
Follow Impact service procedures, documentation requirements, and equipment maintenance standards
Maintain accurate parts inventory, tools, and company-issued equipment
Communicate clearly with clients regarding service activity, equipment condition, and recommended next steps
Collaborate with service team members, technical support, management, sales, and operations to resolve complex issues
Maintain a professional, positive presence and represent Impact Networking effectively at client locations
Participate in manufacturer and company-provided technical training and ongoing development
Qualifications & Experience
High school diploma or equivalent required; technical education in electronics, mechanical systems, computer technology, or a related field is preferred
Previous experience servicing digital office equipment, printers, copiers, electronics, mechanical systems, computers, automotive systems, HVAC equipment, robotics, or similar technology is preferred
Experience with Konica Minolta, Kyocera, Ricoh, and/or HP equipment is preferred
Working knowledge of mechanical, electronic, and basic computer systems with demonstrated troubleshooting ability
Strong verbal communication, interpersonal, and customer service skills
Ability to manage time, priorities, travel, and service assignments independently while contributing effectively as part of a team
Self-motivated, performance-driven, and organized, with dependable follow-through
Ability to lift and move equipment or parts weighing at least 50 pounds
Valid state driver’s license and ability to travel throughout an assigned service territory
What Drives Impact
Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:
Innovation: We embrace change because innovation lives outside the comfort zone.
Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
Honesty: We are fiercely transparent and consistently honest.
Fun: We fuel work with fun, knowing life's too short for boring.
Low Ego: We champion ideas over titles, because brilliance knows no rank.
One Team: We win as a team, we lose as a team, we are one team.
Compensation
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department.
Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Benefits We Take Pride In
5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
Development and growth opportunities with on-going training & continued education reimbursement
401(K) & retirement plans with complimentary financial advisory services
Comprehensive health, disability, life, dental, and vision plans
For full benefit information, visit https://www.impactmybiz.com/careers/#benefits
Work Authorization & Immigration Sponsorship
Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.
Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a “U.S. Person,” as defined by law, or otherwise be eligible to obtain any required government authorizations.