{"id":2030649,"url":"https://alion.io/job/imperative-logistics-group-customer-service-representative","title":"Customer Service Representative","company":{"id":3866219,"name":"Imperative Logistics Group:","domain":"imperativelogisticsgroup.com","url":"https://alion.io/company/imperativelogisticsgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laredo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-27T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T00:47:12Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"ABOUT IMPERATIVE LOGISTICS\nImperative Logistics specializes in highly complex air, ocean and ground shipments, customs brokerage services and a full suite of international logistics services. Focusing on industries with unique needs such as life sciences, technology, aerospace and chemicals, the Global Forwarding team understands the sensitivity of your shipments and ensures the utmost attention to detail. With offices located at major international shipping hubs and a global network of agents and partners, Imperative is a critical partner in your supply chain.\nJOB SUMMARY\nThe Logistics Coordinator I is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.\nESSENTIAL JOB FUNCTIONS\nDeliver exceptional customer service by means of excellent quality performance\nTimely communication with customers via email and phone\n\nTimely acknowledgement of customer complaints and issues resolution with periodic updates as needed\n\nKeep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, profession, and accurate\n\nFollow Standard Operating Procedures and directives as outlined by leadership and the company guidelines\n\nKeep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, profession, and accurate\n\nCommunicating and coordinating with colleagues as necessary\n\nAdhere to company KPI’s (key performance indicators)\n\nQUALIFICATIONS AND EDUCATION REQUIREMENTS\nEntry level\n\nAbility to be patient and understanding, especially in the midst of challenging situations\n\nComfortable using computersand Microsoft Suite, specifically Excel\n\nAbility to effectively problem solve\n\nAbility to work independently and a part of a team\n\nProficient in CargoWise operating system\n\nCustoms Brokerage and/or Freight forwarding operational background preferred, but not required.\n\nCOMPENSATION\n$-$, per hour we consider a variety of factors in determining base compensation including but not limited to, experience, education, certifications, internal equity, market data and geography.\nPHYSICAL REQUIREMENTS\nThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.\nWHAT WE OFFER\nMedical, Dental, and Vision insurance\n\n401k + matching contribution\n\nHSA + matching contribution\n\nPaid Time Off\n\nLife Insurance\n\nEmployer-paid short and long-term disability insurance\n\n...and more!\n\nImperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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