{"id":3379575,"url":"https://alion.io/job/imperative-logistics-group-imperative-logistics-logistics-coordinator-ii","title":"Imperative Logistics - Logistics Coordinator - II","company":{"id":3866219,"name":"Imperative Logistics Group:","domain":"imperativelogisticsgroup.com","url":"https://alion.io/company/imperativelogisticsgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T08:16:51Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"SUMMARY\nThe Logistics Coordinator II is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.\nESSENTIALJOB FUNCTIONS\nDeliver exceptional customer service by means of excellent quality performance\nTimely communication with stakeholders via email and phone\nTimely acknowledgement of customer complaints and issues resolution with periodic updates as needed\nKeep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, professional, and accurate\nFollow Standard Operating Procedures and directives as outlined by leadership and the company guidelines\nCommunicating and coordinating with colleagues as necessary\nCollaborate with both internal and external teams\nTrain other employees within the department on an as-needed basis\nAdhere to company KPI’s (key performance indicators)\nQUALIFICATIONS\nSenior: 3+ years industry experience\nExperience in a customer service role; with excellent customer service and communication skills\nAbility to be patient and understanding, especially in the midst of challenging situations\nComfortable using computersand Microsoft Suite, specifically Excel\nAbility to effectively problem solve and communicate effectively via phone and email\nAbility to work independently and a part of a team\nExperienced problem solving mindset and good attention to detail\nIncreased level of proficiency is expected in related tasks as it pertains to the job\nPreferred experience: Cargo Wise or equivalent system experience\nPHYSICALREQUIREMENTS\nThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard\nWHAT WE OFFER\nMedical, Dental, and Vision insurance\n\n401k + matching contribution\n\nHSA + matching contribution\n\nPaid Time Off\n\nLife Insurance\n\nEmployer-paid short and long-term disability insurance\n\n...and more!\n\nImperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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