{"id":2030633,"url":"https://alion.io/job/imperative-logistics-group-it-support","title":"IT Support","company":{"id":3866219,"name":"Imperative Logistics Group:","domain":"imperativelogisticsgroup.com","url":"https://alion.io/company/imperativelogisticsgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laredo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-08T00:51:17Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will also build, deploy and manage computers and peripherals as well as maintaining the inventory.Job Description\nESSENTIALJOBFUNCTIONS\nAssist with day to dayIT help desk operations including desktop systems upgrades andmaintenance.\n\nRespondtorequestsfortechnicalassistanceinperson,viaphone,andelectronically.\n\nProvideonsitesupportforremotelocationsasrequired.\n\nMaintainhighlevelofresponsetoallqueriesbyallusers.\n\nLogallhelpdeskinteractions.\n\nInstall&maintaindesktops,laptops,printers,scanners,&otherperipherals.\n\nMaintainhardware/softwareinventory.\n\nMaintaindesktopbackupsoftwareandAVsoftware.\n\nOrderandmaintaininventoryofcomputersupplies.\n\nMonitorspamfilters.\n\nTroubleshootcomputerhardware,softwareornetworkissues.\n\nEstablishconnectivityof‘Smartphones’toappropriatecompany’semailsystemandMDM.\n\nAidmonitoring,responseandinterventionforITrelatedsecurityincidentsandviolations,andsiteoutages.\n\nMaintainsmoothworkflowandadviseyoursupervisorofworkloadasnecessary.\n\nOtherdutiesasassigned.\n\nQUALIFICATIONSANDEDUCATIONREQUIREMENTS\n0-3years’experienceprovidinghelpdesksupportinanenterprisewindowsenvironment.\n\nExperience with installing, configuring, and troubleshooting Windows 10 operating systems,Office365,andHP printersina networked environment.\n\nAbilitytotroubleshootandassistwithhardware,software,andnetworkproblemsinpersonandremote.\n\nDemonstrated positive communication and teamwork skills. Have the ability to multitask andprioritize.\n\nStronginitiativeandtheabilitytoworksuccessfullyinanenvironmentwithminimaldirection.\n\nAbilityandinteresttofunctioneffectivelyasateamplayer.\n\nPHYSICAL REQUIREMENTS\nThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.\nWHAT WE OFFER\nMedical, Dental, and Vision insurance\n\n401k + matching contribution\n\nHSA + matching contribution\n\nPaid Time Off\n\nLife Insurance\n\nEmployer-paid short and long-term disability insurance\n\n...and more!\n\nImperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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