{"id":2030654,"url":"https://alion.io/job/imperative-logistics-group-sales-operations-support-specialist","title":"Sales Operations Support Specialist","company":{"id":3866219,"name":"Imperative Logistics Group:","domain":"imperativelogisticsgroup.com","url":"https://alion.io/company/imperativelogisticsgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-07T00:00:00Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-10-28T09:46:13Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":113},"description":"The Sales Operations & Commercial Support Specialist plays a critical role in supportingcross-border and domestic sales activities by ensuring timely quote coordination, pricing\nfollow-up, RFP tracking, and professional customer communication.\nThis position serves as the operational anchor of the Sales organization, ensuring\ncommercial processes move efficiently and accurately while sales representatives focus\non business development and strategic account growth.\nThe ideal candidate has 3-5 years of experience in logistics, freight forwarding, or 3PL\nenvironments and can operate independently with minimal supervision.\nCommercial & Quoting Support\nCoordinate quote requests with internal pricing teams (cross-border, air, ocean, domestic).\nTrack pricing turnaround times and follow up proactively to meet deadlines.\nPrepare and deliver complete, accurate, and competitive quotes to customers.\nMaintain quote log and structured follow-up cadence to support close rate.\nRFP & Bid Management\nTrack all RFPs and bids from receipt through submission.\nCoordinate required documentation, rate inputs, and submission timelines.\nEnsure submissions are complete, compliant, and delivered on time.\nMaintain RFP tracking dashboard and status reporting.\nCustomer Communication & Coordination\nRespond to customer emails professionally and promptly.\nReview customer documentation (NDAs, onboarding forms, operational requirements).\nServe as liaison between Sales, Pricing, and Operations teams.\nSupport sales representatives with real-time communication while they are traveling or in customer meetings.\nSales & Field Support\nProvide commercial support to field sales team.\nAssist with preparation of follow-up emails, documentation, and presentations as needed.\nEnsure CRM (Salesforce) accuracy for quotes, follow-ups, and pipeline status.\nSupport coordination during customer onboarding after award.\nRequired Qualifications\n3-5 years of experience in logistics, freight forwarding, or 3PL environment.\nStrong understanding of cross-border operations (U.S.-Mexico preferred).\nExperience coordinating pricing or commercial quotes.\nExcellent written and verbal communication skills (Spanish required; English preferred).\nHighly organized with strong follow-up discipline.\nAbility to operate independently with minimal supervision.\nStrong attention to detail and sense of urgency.\n\nPreferred Qualifications\nBachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related field.\nExperience supporting manufacturing or cross-border trade customers.\nFamiliarity with CRM systems (Salesforce preferred). • Experience participating in formal RFP processes.\nPHYSICAL REQUIREMENTS\nThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. \nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.\nWHAT WE OFFER\nMedical, Dental, and Vision insurance\n\n401k + matching contribution\n\nHSA + matching contribution\n\nPaid Time Off\n\nLife Insurance\n\nEmployer-paid short and long-term disability insurance\n\n...and more!\n\nImperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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