{"id":1676100,"url":"https://alion.io/job/imperial-brady-customer-service-representative","title":"Customer Service Representative","company":{"id":2132619,"name":"Imperial Brady","domain":"imperialbrady.com","url":"https://alion.io/company/imperialbrady","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":96,"open_postings":133,"ghost_share":0,"stale_share":0.165,"repost_share":0.008,"time_to_fill_p50_days":26,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T12:04:59Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":30},"description":"Imperial Brady has a Customer Service Representative role available in Columbus, GA! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step. \n\nThe Customer Service Representative will interact with customers and sales representatives via phone call and email, process orders, and provide information in response to customers’ inquiries. Employees are responsible for entering and processing customer orders efficiently and accurately. Team members will receive orders in a variety of formats (telephone, fax, email, data import) and enter and process those into our software system.\n\nThe schedule for this position is on-site, Monday through Friday, from 8:00 am until 5:00 pm.\n\nYou will:\nAnswer phones in a polite, professional, and courteous manner\nUse data entry skills to accurately enter order information into computer\nContact Sales Reps to clarify order requests\nReview previous order history to clarify ambiguity of order requests\nVerify data by comparing it to source documents\nPerform quality control and notify appropriate party if an order issue arises\nGenerate Order Acknowledgments\nAddress potential problems in processing\nRe-distribute requests to different departments\nDevelop understanding of Imperial Dade products and commonly used acronyms\nMeet production and accuracy standards\nOther duties as assigned\nYou have:\nHigh school diploma, GED, or equivalent\nCustomer service experience\nProficiency in MS Office and familiarity with using other software\nData entry experience\nExcellent communication skills\nAn eager attitude to help others","description_format":"text","description_chars":1674,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Cleaning & Household Products","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-02T08:35:26Z"},{"event":"close","at":"2026-10-14T20:04:02Z"},{"event":"reopen","at":"2026-10-20T05:50:17Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.633,"p_room":0.55,"age_days":30,"expected_fill_days":26,"reasons":["conf:2","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/imperial-brady-customer-service-representative","json_url":"https://alion.io/job/imperial-brady-customer-service-representative.json","meta":{"generated_at":"2026-10-24T14:56:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2132619},"rest":"https://alion.io/mcp/rest/get_company?id=2132619"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimperial-brady-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimperial-brady-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimperial-brady-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/imperial-brady-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimperial-brady-customer-service-representative"}]}