{"id":2527076,"url":"https://alion.io/job/impinj-it-support-specialist","title":"IT Support Specialist","company":{"id":1955871,"name":"Impinj","domain":"impinj.com","url":"https://alion.io/company/impinj","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto Alegre, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-08-05T13:34:02Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-15T17:57:17Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet - including retail apparel, retail general merchandise, healthcare items, automobile parts, airline baggage, food and much more. With more than 100 billion items connected to date, and multiple Fortune 500 enterprises around the world using our platform, we solve for a better understanding of our world. If it’s a thing, we’re working to connect it. Join Impinj and help us realize our vision of a boundless IoT- connecting trillions of everyday items to the Internet. \nTeam Overview:\nOur fast-paced, highly collaborative IT team is seeking an IT Manager to oversee the full spectrum of IT services for our Brazil site. This is a hands-on role where you will serve as the single point of IT accountability on the ground, ensuring the office runs smoothly and our employees stay productive. You will partner closely with Impinj's Global IT team to align local operations with company-wide technology standards, security practices, and strategic direction. This role requires on-site presence at our Porto Alegre office.\nWhat you will do:\nLead the implementation of IT infrastructure strategy, architecture, integrations, and processes for the Impinj Porto Alegre office, identifying and addressing gaps in design and architecture\nPartner with key stakeholders to identify business requirements, develop IT solutions, and lead site-level implementation of new systems, services, and infrastructure\nManage local IT devices and their lifecycles such as laptops, network equipment, and mobile devices\nLead assessment, management, and negotiation for IT equipment, services, and local Internet providers\nOwn the deployment and operation of company wireless networks, including VPN\nServe as primary support contact for remote access technologies (e.g. Exceed TurboX)\nOversee local software licenses, license usage, license controls, and renewals\nManage the office and lab access controls and security camera systems, including vendor contract oversight\nDeliver high-quality IT support to employees, maintaining a customer-first approach\nCoordinate and provide the IT Support for all onsite events\nLead IT system changes and change verification\nSupport local cybersecurity incident response and promote a culture of security in alignment with Information Security team guidance\nManage the procurement and re-stocking of general supplies used at the office and support shared office responsibilities as need\nWhat you will bring:\nBachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field\n8+ years of progressive IT experience, including infrastructure, systems administration, and end-user support\nBilingual fluency in English and Portuguese required\nExperience establishing and tracking IT service metrics and driving continuous improvement\nProficiency in Windows and Mac operating systems, network troubleshooting, and common enterprise software\nExperience with helpdesk ticketing systems and remote support tools\nAbility to diagnose complex issues and make independent decisions\nExceptional communication and interpersonal skills with the ability to influence and partner with both technical and non-technical stakeholders\nSolid understanding of networking and switch configuration is a plus\nRelevant certifications (e.g., ITIL, HDI Support Center Manager) are a plus\nCompensation & Benefits:\nThe benefits listed below may vary depending on the nature of your employment with Impinj and the country where you work.\nIndividual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.\nAt Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others.\nFor a more comprehensive list of US employment benefits, click here. \nUS Export Controls:\nThis position has access to technologies or data subject to U.S. export control regulations. Under these laws, the release or transfer of export-controlled items or information to individuals who are not classified as \"U.S. persons\" (as defined by Immigration & Nationality Act) may require prior authorization from the U.S. government. We may require additional documentation related to national identity to determine whether an export compliance license is required for any export-controlled items. This information is requested solely for the purpose of complying with U.S. export control laws and will not be used for other purposes. Learn more about export compliance here.\nWhy work at Impinj:\nKnow you’re making a difference. Competitive benefits. Support for remote work or a desk with a view. Weekly Q&A sessions with our executive team. Impinj provides an environment that fosters openness and innovation and is developing technology that delivers a positive impact on the world. Collaboration and teamwork are highly valued, and accomplishments are duly celebrated. We have an open paid time-off policy paired with a respect for work/life balance. Our headquarters is located in Seattle with spectacular views of the Olympics, Lake Union, and Mt Baker, which can be enjoyed from our rooftop deck. Our Brazilian site is in Porto Alegre, Rio Grande do Sul state, at “Tecnopuc,” a technology park that offers a very nice workplace for the development of groundbreaking technologies. Impinj is committed to creating a diverse and inclusive work environment and welcomes applicants from all backgrounds.\nWe are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.","description_format":"text","description_chars":6594,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","Barcode & RFID Hardware"],"lifecycle":[{"event":"open","at":"2026-10-14T12:25:05Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.615,"p_room":0.36,"age_days":70,"expected_fill_days":38,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/impinj-it-support-specialist","json_url":"https://alion.io/job/impinj-it-support-specialist.json","meta":{"generated_at":"2026-10-15T18:18:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27843,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1955871},"rest":"https://alion.io/mcp/rest/get_company?id=1955871"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimpinj-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimpinj-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimpinj-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/impinj-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimpinj-it-support-specialist"}]}