{"id":1646449,"url":"https://alion.io/job/impossiblecloud-high-potential-program-it-support","title":"High Potential Program - IT Support","company":{"id":9021,"name":"Impossiblecloud","domain":"impossiblecloud.com","url":"https://alion.io/company/impossiblecloud","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":117,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamburg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":92000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"n8n","optional":true},{"name":"Python","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-05-11T12:16:12Z","employer_posted_date":"2026-05-11","last_verified_at":"2026-10-06T21:59:58Z","board_verified":true,"closed_at":null,"days_open":148,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":148},"description":"WHAT YOU WILL DO:\nSolve problems! Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company's growth.\nOnboarding & Training (Months 1-2): Receive one-on-one mentorship and weekly feedback from seasoned tech leaders. Learn the company's internal IT infrastructure, compliance requirements, and build your essential IT support toolkit.\nProject Immersion (Months 3-4): Working closely with the Engineering Team, you will dive into hands-on projects across four core areas:\nHelpdesk & Support: Be the first point of contact for internal IT requests and support tickets - covering hardware, software, accounts, and connectivity.\nAsset Management: Own end-to-end asset management for employee equipment, including devices (macOS/Windows) and monitors.\nAccess & Permissions: Support the Engineering Team with user account and access permission management.\nDocumentation & Compliance: Maintain and document our internal IT infrastructure, tools, and processes in line with our compliance and certification requirements.\nLeadership Excellence & Impact (Months 5-6): Lead impactful projects demonstrating your growth on your journey to become a global ambassador of the company. Identify recurring issues and proactively suggest or implement fixes, driving continuous improvement across the company's technical operations.\nWHAT YOU BRING:\nCurrently enrolled in or recently graduated from a program in Computer Science, Business Informatics, IT Management, or possess equivalent practical knowledge.\nA natural problem-solver - you don't wait for someone else to fix it. Structured, reliable, and communicative - someone the team can count on.\nGenuine curiosity about AI tools and automation and how they can streamline internal operations. Comfortable working across Linux, macOS, and Windows environments.\nFluent in English; German is a plus.\nNice to have: Prior experience with scripting (Python, bash), MDM tools or AI workflow automation platforms (e.g. Make, Zapier, n8n).","description_format":"text","description_chars":2014,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Servers & Data Center Hardware","Information Security","Cloud Storage & File Sharing"],"lifecycle":[{"event":"open","at":"2026-10-01T23:43:56Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.505,"p_room":0.44,"age_days":147,"expected_fill_days":117,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/impossiblecloud-high-potential-program-it-support","json_url":"https://alion.io/job/impossiblecloud-high-potential-program-it-support.json","meta":{"generated_at":"2026-10-06T22:06:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2245,"day_limit":5000,"remaining_today":2755,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9021},"rest":"https://alion.io/mcp/rest/get_company?id=9021"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimpossiblecloud-high-potential-program-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimpossiblecloud-high-potential-program-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimpossiblecloud-high-potential-program-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/impossiblecloud-high-potential-program-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimpossiblecloud-high-potential-program-it-support"}]}