{"id":2827457,"url":"https://alion.io/job/improve-group-it-systems-security-support-specialist-i","title":"IT Systems & Security Support Specialist I","company":{"id":4393110,"name":"Improve Group","domain":"improvegroup.net","url":"https://alion.io/company/improvegroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":57000,"currency":"USD","period":"year","gross":null,"usd_annual":57000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false},{"name":"HIPAA","optional":true},{"name":"Power Automate","optional":true},{"name":"PowerShell","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-21T19:38:25Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"IT Systems & Security Support Specialist I - Job Description\nImprove Group is seeking an IT Systems & Security Support Specialist to join our team. This is a unique opportunity to help shape the future of how we design, coordinate, and deliver innovative construction projects.\nThe IT Systems & Security Support Specialist I serves as the first line of technical support for the organization while also playing an active role in technology deployments, device management, and security operations. Excellent customer service and communication are just as important as technical aptitude, as this role regularly works with employees across the organization to troubleshoot issues, communicate solutions, and provide technical guidance. This role is ideal for someone who is curious, enjoys solving problems, and wants to continuously expand their skills across Microsoft 365, cloud technologies, cybersecurity, automation, and IT operations.\nTechOps at Improve Group is not a traditional IT department. We build, secure, automate, and support the technology that enables every part of the business. Our team works across Microsoft 365, cloud technologies, cybersecurity, automation, and endpoint management, giving team members opportunities to develop broad technical skills while delivering exceptional support.\nAs your technical skills and experience grow, this role can expand into Microsoft 365 administration, cybersecurity operations, identity & access management, cloud administration, or automation/AI-enabled IT operations.\nThis position is primarily based in our Albuquerque, New Mexico office with a hybrid work schedule available following onboarding.\nRoles and Responsibilities\nEnd User Support (50%)\nProvide Tier I and Tier II support for hardware, software, Microsoft 365, and business applications via our ticketing system, meeting established response-time targets\nTroubleshoot desktops, laptops, mobile devices, printers, conference room technology, and peripherals\nInstall, configure, and deploy new computers and technology equipment\nSupport employee onboarding and offboarding\nMaintain accurate documentation of support requests and recurring issues\nEndpoint & Microsoft 365 Administration (25%)\nAssist with administration of Microsoft 365, Microsoft Entra ID, Intune, and Exchange Online\nDeploy applications, device configurations, and security policies through Intune and Entra\nManage user accounts, licensing, security groups, and permissions\nMonitor endpoint compliance, health, and inventory; support lifecycle management from procurement through retirement\nSecurity Operations Support (15%)\nAssist with email security, phishing, suspicious activity, compromised-device, and account-security investigations using established security tools and incident response procedures\nMonitor and escalate security alerts when appropriate\nSupport CMMC compliance documentation, including evidence collection and control tracking related to CUI handling\nTechnology Projects, Testing & Documentation (10%)\nSupport testing, UAT, and validation for new software, hardware, and technology rollouts\nDocument issues, create knowledge base articles and deployment guides\nIdentify recurring issues and recommend process improvements\nWhat Success Looks Like\nProviding timely, consistently high-quality support\nSupporting well-tested, successful technology deployments\nMaintaining secure, compliant, and properly managed endpoints\nDelivering accurate and efficient onboarding and offboarding\nMaintaining current, accurate, and useful technical documentation\nDemonstrating curiosity and developing technical skills across Microsoft 365, cybersecurity, endpoint management, and IT operations\nRequired Qualifications\n1-3 years in IT support, desktop support, or a related role\nStrong troubleshooting and customer service skills\nExperience supporting Windows 11 and Microsoft 365\nBasic understanding of Entra ID, endpoint management, networking, and cloud technologies\nCuriosity and a willingness to learn new technologies\nAbility to follow structured testing procedures and document findings\nStrong organization, communication, and attention to detail\nComfortable managing multiple priorities in a fast-paced environment\nAbility to live our four Inside-Out Company Commitments:Be the Advocate\nBe Unreasonable\nBe Vulnerable\nBe Bonded\n\nMust be a U.S. citizen authorized to work in the United States.\nClean driving record with proof of insurance and valid driver's license.\nPreferred Qualifications\nFamiliarity with Microsoft Entra ID, Intune, or similar identity and endpoint management platforms\nAssociates or Bachelor degree within Computer Science or related field\nExperience with email security platforms such as Barracuda or similar solutions\nPowerShell or basic scripting experience\nExperience with automation tools such as Power Automate or similar platforms\nFamiliarity with AI tools and an interest in using AI to improve troubleshooting, documentation, automation, and IT operations\nPrior experience in a compliance-driven environment such as CMMC, HIPAA, or SOC 2\nCompensation Structure:\nCompetitive Base Salary ($45,000-$57,000)\nParticipation in the employee company bonus (annual)\nParticipation in the Employee Stock Ownership program (ESOP). An ESOP is an employee benefit plan that enables employees to own part or all of the company they work for, through granted stocks to employees.\n401K retirement company match\nMedical (90% premium company paid, for employee), dental, vision, company covered life insurance and disability (short and long term), optional additional life insurance\nPTO, Bereavement, Paid New Parent Leave, and Holidays","description_format":"text","description_chars":5651,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-19T00:11:29Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.416,"p_room":0.28,"age_days":49,"expected_fill_days":20,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":57000,"is_top_pay":false},"html_url":"https://alion.io/job/improve-group-it-systems-security-support-specialist-i","json_url":"https://alion.io/job/improve-group-it-systems-security-support-specialist-i.json","meta":{"generated_at":"2026-10-22T00:24:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":577,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4393110},"rest":"https://alion.io/mcp/rest/get_company?id=4393110"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimprove-group-it-systems-security-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimprove-group-it-systems-security-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimprove-group-it-systems-security-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/improve-group-it-systems-security-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimprove-group-it-systems-security-support-specialist-i"}]}