{"id":2501498,"url":"https://alion.io/job/improveitusa-project-coordinator-improveit-home-remodeling","title":"Project Coordinator - Improveit Home Remodeling","company":{"id":4419517,"name":"Improveitusa","domain":"improveitusa.com","url":"https://alion.io/company/improveitusa","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T06:07:19Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T08:47:16Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"THIS IS NOT A REMOTE ROLE.\nWe are seeking a motivated and skilled individual to be a part of our 5-Star Team. If you have the skills and the ability and you want to earn and grow with a 37-year industry leader, this might be the last place you ever work!\nPosition Overview\nThe Project Coordinator is responsible for driving customer satisfaction through coordination of projects from sale to completion in a timely and efficient manner. This position is responsible for the control and management of the installation process for a specific product or an assigned set of products. These responsibilities include scheduling, quality/customer satisfaction, customer service, materials management, and the management of the independent contractor workforce. This position is the primary liaison between the customer and the company concerning installation, contract, and service issues, and will work cross-functionally across departments to resolve customer complaints or issues with a project. In addition, the position is accountable for the coordination and inspection of the work of all contractors to ensure that the quality and consistency of workmanship meets IHR standards.\nThis position protects and advances our brand by helping to ensure we provide a 5-star experience through facilitating the on-time and error-free installation of our products and timely, responsive communication with our customers. The Project Coordinator coordinates and leverages the resources of multiple departments to drive the timely completion of project milestones.\nEssential Job Functions:\nSupervise and coordinate all project aspects from sale to installation\nCoordinate all project logistics with customers, installers, vendors and other IHR departments and resources to install timely and quality completion (for measures, QC’s, Installation, etc.)\nSchedule appointments with customers and vendors to drive effective project completion\nControlling the communications with the customer on job and service issues\nReview project details with Measure Tech or Project Manager prior to ordering to ensure order accuracy and installer preparedness\nCoordinate and participate in the materials ordering process (responsibilities vary by product)\nCoordinate materials needs and logistics with appropriate vendors and work cross-functionally with operations management to provide vendor feedback to drive effectiveness\nCoordinate and facilitate timely updates to customers on project milestones\nSupport the installation process through effective materials management\nUpdate company CRM with all necessary project details to drive accurate documentation of all activities.\nProvide Techs, Project managers, and installers with all information necessary to complete appointments for measures, QC’s, and installations\nDaily review of scheduled appointments for accuracy of measures/service/Installs/AR.\nProcess MODS (modifications) as necessary to ensure proper documentation of project changes.\nSupport the installation process by identifying, communicating, and resolving contract issues with sales staff\nManage customer service-related issues and job costs\nEnsure Company Cam is utilized by project managers and installers.\nReview photos of all projects at every stage to monitor progress and ensure high quality standards are upheld\nProcess all necessary documentation needed for job completion\nProcess collection of payment and ensure all projects are fully collected\nProvide necessary information in the system to ensure that contractors and vendors are paid\nin a timely and accurate manner\nResolve customer complaints in a timely manner and escalate as needed and consistent with\nSOP\nConfirm customer satisfaction with all installations and drive 5-Star Reviews\nMisc. duties as assigned.\nQualifications/Education:\n2+ years prior experience in customer service or project management in the home\nimprovement, replacement contracting, home services or related industries.\nStrong operational experience in at least one product line (Windows, Baths, Kitchen Refacing)\nExperience managing subcontractors or a subcontractor-based business preferred\nStrong written and verbal communication skills\nAbility to work autonomously.\nAbility to problem solve and collaborate with others to reach resolutions.\nAttention to detail.\nAccurately type 40+ words per minute\nProficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)\nHigh School Diploma or equivalent\nWhat We Offer:\nWe offer a long-track record of stability, incredible success, and lucrative growth opportunities for the right individual. The compensation and benefits package for this position are highly competitive and include health/vision plan options, paid Holidays, ample vacation time, 401K benefits, and more.\nHighly competitive compensation package\nGenerous time-off benefits, including company Holidays\nHealth, Dental, Life insurance options\n401K Retirement Savings\nAFLAC Supplemental Insurance\nHigh level of autonomy\nAbility to work independently\nProfessional work environment\nState-of-the-art technology tools and resources\nBacking of 37-year-old proven Industry leader\nCollaborative, driven, entrepreneurial environment\n About ImproveIt Home Remodeling:Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading, continuously growing, replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, OH; Dayton, OH; Cincinnati, OH; Louisville, KY; Lexington, KY; Southern Indiana, Nashville, TN; and Charlotte, NC. We specialize in replacement windows, bathroom remodeling, walk-in safety tubs, and kitchen remodeling. BBB-Accredited with an A+ rating and 23-time Consumers’ Choice Awards Winners, and one in four customers is a repeat customer. We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, “Improveit” is more than a name - it’s an attitude that governs all that we do for our staff, our customers, and our communities.","description_format":"text","description_chars":6061,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T06:07:19Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.822,"p_room":0.9,"age_days":12,"expected_fill_days":28,"reasons":["conf:7","win:mid","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/improveitusa-project-coordinator-improveit-home-remodeling","json_url":"https://alion.io/job/improveitusa-project-coordinator-improveit-home-remodeling.json","meta":{"generated_at":"2026-10-27T10:12:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419517},"rest":"https://alion.io/mcp/rest/get_company?id=4419517"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimproveitusa-project-coordinator-improveit-home-remodeling"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimproveitusa-project-coordinator-improveit-home-remodeling"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimproveitusa-project-coordinator-improveit-home-remodeling"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/improveitusa-project-coordinator-improveit-home-remodeling\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimproveitusa-project-coordinator-improveit-home-remodeling"}]}