{"id":2219492,"url":"https://alion.io/job/improvix-technologies-servicenow-architect-2","title":"ServiceNow Architect","company":{"id":4381109,"name":"Improvix Technologies","domain":"improvixtech.com","url":"https://alion.io/company/improvix-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":170000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GitHub","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Jenkins","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-24T17:29:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-23T23:43:36Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"ServiceNow Architect\nImprovix Technologies | Federal IT Modernization\nLocation: Fully Remote\nClearance: Active Secret clearance required. Improvix is willing to sponsor or support an upgrade to Top Secret for the right candidate.\nEmployment Type: Full-Time\nSHAPE THE FUTURE OF FEDERAL IT MODERNIZATION\nAt Improvix Technologies, we deliver secure, modern, and integrated technology solutions that keep our nation's most critical systems running efficiently and securely. We're seeking an experienced ServiceNow Architect to design and drive enterprise-level ServiceNow solutions that power our federal customer's IT modernization journey.\nThis is a strategic, hands-on leadership role - ideal for a professional who thrives on solving complex challenges, architecting scalable systems, and mentoring teams to deliver excellence. As the primary technical authority on the platform, you'll work at the intersection of technology, process, and mission, helping transform the way government manages and delivers digital services.\nWHAT YOU'LL DO\nArchitecture & Solution Design\nDesign and lead the architecture, implementation, and optimization of ServiceNow platforms across enterprise modules, including ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB.\nTranslate business goals into scalable, maintainable, and secure solutions that improve workflows, productivity, and service delivery.\nConduct detailed requirement analysis and review business requirements to ensure technical clarity and feasibility for development.\nLead workshops and technical design discussions with stakeholders to define platform requirements and align solutions with organizational goals.\nProactively identify risks, dependencies, and design gaps early in the development lifecycle.\nDevelopment & Integration\nDesign, develop, and deploy custom applications and cross-scope solutions within ServiceNow tailored to federal requirements.\nArchitect and implement integrations with enterprise and third-party systems using REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies - ensuring secure, seamless data exchange.\nBuild advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.\nSupport ongoing improvement and optimization of core ITSM modules (Incident, Problem, Change, Request, and Knowledge Management).\nIntegrate AI-driven capabilities into ServiceNow to enhance automation, predictive analysis, and decision-making.\nEnsure system excellence through robust data management, workflow optimization, and performance tuning.\nRelease Management & Quality\nOwn total release management: release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation across Agile sprint cycles.\nLead technical and peer code reviews, and oversee testing, deployment, and ongoing platform improvement.\nExecute and oversee unit, integration, and regression testing to drive high-quality, zero-defect deployments.\nEnsure solution quality through compliance and governance checks, and maintain technical design records.\nLeadership & Collaboration\nMentor developers, administrators, and functional team members on ServiceNow architecture, scripting, DevOps approaches, and platform best practices.\nParticipate in client calls to lead and advise on technical design discussions, representing technical solutions clearly to both technical and non-technical audiences.\nCollaborate with federal stakeholders to align solutions with modernization goals, compliance standards, and security frameworks, including NIST and FISMA.\nMonitor ServiceNow releases and recommend enhancements to keep the environment current and cutting-edge.\nSupport Windows Server implementation, upgrades, and integrations as required by the environment.\nWHAT YOU BRING\nExperience\n7+ years of combined hands-on ServiceNow experience, including 2+ years in a ServiceNow Architect or lead developer role covering platform architecture and enterprise module implementation.\n5+ years as a ServiceNow developer, with strong experience in ITSM Catalog and process flow automation, custom application development and cross-scope solutioning, portal development, and implementing security controls.\nProven expertise deploying ITSM, with demonstrated experience in at least one additional module such as ITOM, HAM, SAM, SPM, HRSD, GRC, SecOps, ServiceNow Vault, Automation Engine, or CMDB.\nProven experience designing ServiceNow integrations using REST/SOAP APIs and third-party tools.\nDemonstrated experience with release cycle management, code reviews, environment management, and update set deployment.\nExperience with custom application development, platform upgrades, and troubleshooting complex issues.\nTechnical Skills\nDeep understanding of ServiceNow architecture, data models, integration points, and module configuration.\nStrong scripting ability in server-side and client-side JavaScript, Glide APIs, Business Rules, and Script Includes.\nFamiliarity with ITOM capabilities, Service Catalog, and Reporting.\nExperience with cloud platforms (AWS, Azure) and DevOps tooling (Jira, Jenkins, GitHub).\nSolid understanding of data security practices and integration security protocols.\nFamiliarity with Agile/Scrum delivery environments.\nEducation & Certifications\n ServiceNow Certified System Administrator (CSA) - required.\nBachelor's degree in Computer Science, Information Technology, or a related field.\nClearance\nActive Secret clearance required. Candidates who are eligible for, or willing to be sponsored/upgraded to, Top Secret are strongly encouraged to apply.\nProfessional Attributes\nTechnically detail-oriented, with excellent communication and leadership skills.\nProven ability to collaborate effectively across technical and functional teams and to build trust with clients.\nPREFERRED QUALIFICATIONS\nServiceNow Certified Application Developer (CAD).\nAt least one ServiceNow Certified Implementation Specialist (CIS) certification - ITSM preferred.\nMaster's degree in a related field.\nPrior experience supporting federal or defense programs in a cleared environment.\nFamiliarity with federal compliance frameworks and requirements (NIST, FISMA).\nUnderstanding of AI/ML technologies and their application within ServiceNow.\nHands-on proficiency with the ServiceNow Automated Test Framework (ATF).\nExperience with MID Server configuration and IntegrationHub.\nFamiliarity with DevOps principles and their integration into ServiceNow.\nExperience with release coordination, version control, and automated testing strategies.\nExperience mentoring developers and reviewing technical deliverables.\nWhy Improvix\nAt Improvix Technologies, we don’t just deliver IT solutions - we deliver mission success. Our teams support critical government programs by building secure, innovative, and scalable technology that enables agencies to operate more efficiently and securely.\nWe believe great technology starts with great people. That’s why we invest in our employees’ growth, well-being, and long-term success.\nOur benefits include:\nCompetitive compensation and performance-based incentives \n401(k) with company match \nThree weeks of paid annual leave that increases with tenure \nComprehensive medical, dental, and vision insurance \nLife insurance and disability coverage \nTransit and commuting benefits \nProfessional development and paid training opportunities \nAt Improvix, you’ll join a collaborative, mission-focused environment where your expertise drives meaningful impact.\nEqual Opportunity Employer\nImprovix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.\nImprovix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team.\nSecurity Clearance / Citizenship Requirements\nDue to the nature of our government contracts, U.S. citizenship may be required for certain positions, and some roles may require the ability to obtain and maintain a U.S. government security clearance.\nPay Transparency Statement\nIn accordance with applicable laws and regulations, Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.","description_format":"text","description_chars":8724,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Annual leave","Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T12:15:48Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.781,"p_room":0.55,"age_days":59,"expected_fill_days":46,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/improvix-technologies-servicenow-architect-2","json_url":"https://alion.io/job/improvix-technologies-servicenow-architect-2.json","meta":{"generated_at":"2026-10-24T00:08:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4381109},"rest":"https://alion.io/mcp/rest/get_company?id=4381109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimprovix-technologies-servicenow-architect-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimprovix-technologies-servicenow-architect-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimprovix-technologies-servicenow-architect-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/improvix-technologies-servicenow-architect-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimprovix-technologies-servicenow-architect-2"}]}