{"id":2219488,"url":"https://alion.io/job/improvix-technologies-servicenow-cmdb-engineer","title":"ServiceNow CMDB Engineer","company":{"id":4381109,"name":"Improvix Technologies","domain":"improvixtech.com","url":"https://alion.io/company/improvix-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":170000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-11T12:27:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-12T03:20:15Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"ServiceNow CMDB Engineer\nImprovix Technologies | Federal Program | Remote-First\nCompensation:$170,000 - $220,000\nLocation: Remote, with occasional onsite support in Washington, DC as program needs require\nClearance:Active Top Secret required. Secret-cleared candidates considered - we sponsor and support the TS upgrade.\nEmployment Type: Full-Time\nOWN THE CMDB. ACTUALLY OWN IT.\nEvery organization complains its CMDB is wrong. Almost none of them fund somebody to fix it. The data drifts, Discovery half-works, nobody trusts the dependency map, and the person nominally responsible has four other jobs.\nThis is the other situation. Improvix Technologies is hiring a ServiceNow CMDB Engineer for a federal program where configuration management is a funded, staffed, named responsibility - yours. You'll run Discovery and Service Mapping, wire the CMDB to the asset and inventory systems that should be feeding it, and build the data quality that everything downstream depends on.\nIncident, Change, asset management, and the service views leadership actually looks at all rest on this data being right. When it is, nobody notices. You'll know.\nWHY ENGINEERS TAKE THIS ROLE\nA CMDB with a real owner. This isn't twenty percent of somebody's job. Discovery, Service Mapping, data health, and the integrations feeding it are the role.\nRemote-first, with a TS. Cleared ServiceNow work is almost always tied to a facility. This is remote, with occasional onsite in DC when the program genuinely needs you there.\nA Top Secret clearance, sponsored. If you hold a Secret today, we'll process the upgrade. That clearance follows you for the rest of your career.\nScarce, durable expertise. Discovery, Service Mapping, and CMDB data architecture are the specialties every ServiceNow program needs and few engineers have. Depth here compounds.\nA team above and beside you. We staff ServiceNow architects, developers, and business analysts on these programs. You'll have people to design with, not a queue to work alone.\nWHAT YOU'LL OWN\nDiscovery & Service Mapping\nConfigure, run, and tune ServiceNow Discovery - MID Servers, discovery schedules, credentials, probes, sensors, and patterns.\nBuild and maintain application service maps so the relationships between CIs reflect how services actually run.\nTroubleshoot discovery gaps and failures, and expand coverage across on-premises and cloud infrastructure.\nCMDB Data Architecture & Health\nMaintain CI class structure, relationships, and attributes so the CMDB stays coherent as it grows.\nConfigure identification and reconciliation rules (IRE), normalization, and de-duplication to keep records clean at the source.\nBuild and monitor CMDB health dashboards - completeness, correctness, and compliance - and drive the remediation they surface.\nAsset Management Integration\nIntegrate hardware and software asset management (HAM/SAM) with the CMDB so assets and CIs stay reconciled.\nSupport lifecycle tracking from procurement through disposal, and software license reconciliation against discovered install data.\nIntegrations & Data Feeds\nDesign and maintain integrations that populate the CMDB from external sources using IntegrationHub, Service Graph Connectors, and REST/SOAP web services.\nWork with cloud and on-premises inventory systems to keep authoritative data flowing in without creating duplicates.\nScript the transforms, business rules, and scheduled jobs that keep those feeds reliable.\nCollaboration & Documentation\nPartner with architects, developers, and federal stakeholders to make sure CMDB design supports what the program needs downstream.\nDocument class models, discovery configurations, integration designs, and data governance decisions.\nProvide occasional onsite support in Washington, DC for planning sessions, network-restricted work, and stakeholder engagement.\nWHAT YOU BRING\n3+ years of hands-on ServiceNow experience, including 2+ years working directly on CMDB, Discovery, or configuration management.\nPractical experience configuring and troubleshooting ServiceNow Discovery - MID Servers, credentials, schedules, and patterns.\nWorking knowledge of CMDB structure: CI classes, relationships, identification and reconciliation rules, and data normalization.\nExperience building or maintaining integrations that feed the CMDB (IntegrationHub, Service Graph Connectors, or REST/SOAP).\nScripting ability in ServiceNow - JavaScript, Glide APIs, business rules, script includes, and transform maps.\nSolid understanding of enterprise infrastructure: servers, networking, virtualization, and cloud resources - enough to know what Discovery is looking at and why it failed.\nClear written and verbal communication, including the ability to explain data quality problems to people who don't work in the platform.\nU.S. citizenship and an active Top Secret clearance, or an active Secret clearance with willingness to be sponsored for TS.\nAvailability for occasional onsite work in Washington, DC.\nBONUS POINTS\nServiceNow certifications - CSA, CIS-Discovery, CIS-Service Mapping, CIS-Hardware or Software Asset Management, or CAD.\nExperience aligning a CMDB to the Common Service Data Model (CSDM).\nHands-on hardware or software asset management, including license reconciliation.\nExperience with ITOM Health - Event Management or Service Operations Workspace.\nCloud discovery experience across AWS, Azure, or similar.\nBackground supporting federal or defense programs in a cleared environment.\nFamiliarity with ITIL/ITSM practices and how configuration management underpins them.\nWORKING HERE\nImprovix Technologies delivers secure, modern, integrated technology solutions that keep the nation's most critical systems running. We're small enough that a good idea reaches a decision-maker in a day, and close enough to the mission that you'll know exactly what your work supports.\nOn location: this role is remote-first. Onsite time in Washington, DC is occasional and driven by real need - planning sessions, work that has to happen on a restricted network, time with stakeholders - not a standing weekly requirement. We'll give you as much notice as we can.\nReady to apply? Send us your résumé. If there's a CMDB you brought back from the dead, a Discovery rollout you untangled, or a dependency map somebody finally trusted, tell us about it - that's the conversation we want to have.\nWHY IMPROVIX\nAt Improvix Technologies, we don't just deliver IT solutions - we deliver mission success. Our teams support critical government programs by building secure, innovative, and scalable technology that helps agencies operate more efficiently and securely.\nWe believe great technology starts with great people, so we invest in our employees' growth, well-being, and long-term success. Our benefits include:\nCompetitive compensation and performance-based incentives\n401(k) with company match\nThree weeks of paid annual leave that increases with tenure\nComprehensive medical, dental, and vision insurance\nLife insurance and disability coverage\nTransit and commuting benefits\nProfessional development and paid training opportunities\nOn remote work: this role is fully remote within the U.S. You'll need to be available during East Coast business hours for client workshops and stakeholder sessions, and occasional travel may come up for major planning events - but there's no expectation that you relocate or report to an office.\nReady to apply? Send us your résumé. If there's a backlog you cleaned up, a process you fixed, or a stakeholder you talked out of a bad customization, tell us about it - that's what we'll want to hear.\nEQUAL OPPORTUNITY EMPLOYER\nImprovix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.\nImprovix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team.\nSecurity Clearance / Citizenship Requirements\nDue to the nature of our government contracts, U.S. citizenship may be required for certain positions, and some roles may require the ability to obtain and maintain a U.S. government security clearance.\nPay Transparency Statement\nIn accordance with applicable laws and regulations, Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.","description_format":"text","description_chars":8737,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Annual leave","Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T12:15:48Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.75,"age_days":30,"expected_fill_days":34,"reasons":["conf:1","win:late"],"computed_at":"2026-10-12T05:13:14Z"},"pay":{"stated_usd_annual":220000,"is_top_pay":true},"html_url":"https://alion.io/job/improvix-technologies-servicenow-cmdb-engineer","json_url":"https://alion.io/job/improvix-technologies-servicenow-cmdb-engineer.json","meta":{"generated_at":"2026-10-12T05:13:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4381109},"rest":"https://alion.io/mcp/rest/get_company?id=4381109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fimprovix-technologies-servicenow-cmdb-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fimprovix-technologies-servicenow-cmdb-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fimprovix-technologies-servicenow-cmdb-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/improvix-technologies-servicenow-cmdb-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fimprovix-technologies-servicenow-cmdb-engineer"}]}