{"id":2676991,"url":"https://alion.io/job/in-telecom-client-success-manager-2","title":"Client Success Manager","company":{"id":678657,"name":"In-Telecom","domain":"in-telecom.com","url":"https://alion.io/company/in-telecom","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-15T05:22:01Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T20:23:25Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"The Client Success Manager will serve as a key business partner between In-Telecom and its Clients. The CSM will oversee Client relationships and will focus on delivering the \"In-Telecom Experience\", ensuring high adoption of In-Telecom products and services and maximize Client retention. This position requires strong organizational skills, attention to details, high business acumen, and excellent communication abilities.\nKey Responsibilities\nClient Retention\nBuilds relationships with clients and establishes a sense of trust. Responsible for client retention and goodwill.\nCreate value for ITC products and services.\nMonitor and manage Client retention through new agreements and renewals.\nClient Management\nServe as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.\nBring the Client's needs and business goals to the vCIO and technical team, and present the resulting recommendation to the Client in business terms.\nBe a critical business partner for the Client, holding ITC accountable to a phenomenal experience.\nProvide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client’s future needs.\nClient Growth\nIdentify growth opportunities for ITC within the existing Client base.\nSell additional opportunities for projects and services, offering the Client the entire ITC Suite.\nCarry and meet an annual revenue growth and retention target for the assigned Client portfolio.\nMaintain the required Client meeting cadence, including quarterly business reviews and regular check-ins, and keep Client records, opportunities and next steps current in the CRM.\nSkills, Knowledge and Experience\n3-5 years of experience in account management\nExperience selling additional products or services into existing accounts\nGrowth mindset, with a passion for Client Success\nExtremely well organized, detailed-oriented, results driven, and highly self-motivated\nStrong analytical, decision-making, and problem-solving abilities\nAbility to balance multiple priorities and provide solutions\nGreat organization and time management skills\n\nPreferred Qualifications:\nBachelors Degree in Business Administration, Marketing, or a related Field\nUnderstanding of PBX, VoIP, and IT environments (networking, MS products, Fortinet firewalls, switches and APs, Cyber Security)\nExperience and working knowledge of MSP Environments\n1-3 years of experience working with Salesforce\n1-3 years of experience working with ticketing systems\nJob Benefits\nMedical Insurance\nDental Insurance\nVision Insurance\nLife Insurance\n401k","description_format":"text","description_chars":2604,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Growth opportunities","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified 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