{"id":3335936,"url":"https://alion.io/job/inabia-l2l3-network-technical-support-engineer-inabia-software-consulting-inc--2","title":"L2/L3 Network Technical Support Engineer - Inabia Software & Consulting Inc.","company":{"id":3098,"name":"Inabia","domain":"inabia.com","url":"https://alion.io/company/inabia","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Layer 2","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"Tcpdump","optional":false},{"name":"VLAN","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-27T13:47:49Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-06T00:06:04Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Role: L2/L3 Network Technical Support Engineer - Broadband\nLocation: Redmond, WA (Onsite 5 days per week)\nClient: Accenture/Amazon\nWork Authorization: U.S. Citizen (USC) or Green Card (GC) holders only\nRate is on W2 only.\nRequirement Type: Contractual\nContract Long term contact\nJob Description:\nRole Overview\nWe are looking for an experienced L2/L3 Network Technical Support Engineer to provide post launch technical support for a broadband service provider’s network and services. The role will be responsible for diagnosing and resolving complex network issues across broadband access,\nIP, transport, and service layers.\nThe ideal candidate is a hands-on network engineer who can dig deep into network incidents, isolate the specific fault domain, analyze network behavior and traffic, identify root causes, and drive issues through to resolution. This role requires strong troubleshooting skills and the ability to work across multiple network domains, including access, aggregation, routing, IP services,\nand customer connectivity. The engineer will work closely with NOC, network engineering, operations, architecture, service assurance, vendors, and other technical teams to resolve production issues and improve network stability after launch\nRequired Technical Skills\nStrong hands-on experience troubleshooting Layer 2 and Layer 3 networks in a production environment.\nStrong understanding of TCP/IP, Ethernet, VLANs, ARP, DHCP, DNS, IPv4/IPv6, routing, and IP connectivity.\nExperience troubleshooting routing protocols such as BGP and OSPF/IS-IS.\nExperience with VRFs, routing policies, NAT/CGNAT, QoS, and IP service delivery.\nAbility to use network device CLI to investigate configuration and operational state.\nStrong understanding of packet flows and ability to trace a problem hop-by-hop through the network.\nExperience using packet capture and analysis tools such as Wireshark/tcpdump.\nExperience interpreting network monitoring data, logs, alarms, interface counters, routing tables, and telemetry.\nAbility to distinguish between customer/device issues, access-network issues, transport issues, IP/routing issues, and application/service issues.\nStrong analytical and problem-solving skills with the ability to work from symptoms to root cause.\nBroadband Experience\nExperience in a broadband service provider environment is strongly preferred, including exposure to technologies such as\nFiber/FTTH broadband\nPON technologies such as GPON/XGS-PON\nOLT/ONT\nBroadband access and aggregation networks\nBNG/BRAS\nDHCP and IP address management\nRADIUS/AAA\nCGNAT\nBroadband subscriber management\nVLAN/QinQ\nMPLS/Segment Routing, where applicable\nIPv6 and dual-stack broadband\nDNS\nNetwork monitoring and service assurance platforms\nDesired Experience\n5+ years of experience in network engineering, network operations, or technical support.\nExperience supporting large-scale production IP/broadband networks.\nExperience working in a 24x7 operational environment and supporting critical incidents.\nExperience troubleshooting multi-vendor network environments.\nExperience with network automation or scripting using Python, Ansible, or similar technologies is a plus.\nExperience with network telemetry, observability, and service assurance platforms is a plus.\nRelevant networking certifications such as CCNA/CCNP, JNCIA/JNCIP, or equivalent practical experience are desirable.\nThe role requires someone who does not stop at identifying that \"the network is down\" or escalating the ticket, but can investigate the underlying network behavior and identify the specific technical failure.","description_format":"text","description_chars":3586,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Staffing & Staff Augmentation","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-27T13:47:49Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.903,"p_room":0.55,"age_days":8,"expected_fill_days":8,"reasons":["conf:5","velocity","win:tail","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/inabia-l2l3-network-technical-support-engineer-inabia-software-consulting-inc--2","json_url":"https://alion.io/job/inabia-l2l3-network-technical-support-engineer-inabia-software-consulting-inc--2.json","meta":{"generated_at":"2026-11-06T05:23:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9508,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3098},"rest":"https://alion.io/mcp/rest/get_company?id=3098"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finabia-l2l3-network-technical-support-engineer-inabia-software-consulting-inc--2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finabia-l2l3-network-technical-support-engineer-inabia-software-consulting-inc--2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finabia-l2l3-network-technical-support-engineer-inabia-software-consulting-inc--2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inabia-l2l3-network-technical-support-engineer-inabia-software-consulting-inc--2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finabia-l2l3-network-technical-support-engineer-inabia-software-consulting-inc--2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3335936}},{"tool":"search_jobs","arguments":{"company":"inabia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3335936},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}