NOC Engineer - Inabia Software & Consulting Inc.

Overview

Inabia is seeking a NOC Engineer to monitor, support, and maintain mission-critical network and telecommunications infrastructure at our Omaha, Nebraska location. This is an onsite, shift-based role available on 2nd shift (3:15 PM - 11:15 PM CDT) and 3rd shift (11:15 PM - 7:15 AM CDT). The ideal candidate brings proven NOC or network operations experience, strong troubleshooting skills, and a dedication to maintaining high system availability across enterprise and operational technology environments.

Responsibilities

• Monitor and support enterprise and OT network infrastructure around the clock
• Perform network fault detection, troubleshooting, and incident resolution
• Support microwave radio communication and backhaul systems
• Coordinate with telecom vendors, ISPs, and third-party service providers
• Manage incidents, escalations, and SLA-driven service restoration activities
• Support Linux-based systems and related applications
• Execute scheduled maintenance activities, upgrades, and configuration changes
• Create detailed incident reports and root cause analysis (RCA) documentation
• Participate in shift-based and on-call operations as required

Key Qualifications

• 3+ years of experience in NOC, Network Operations, Telecom, ISP, or Network Support environments
• Strong working knowledge of TCP/IP, Routing & Switching, VLANs, DNS/DHCP, VPNs, and network monitoring tools
• Hands-on troubleshooting experience with routers, switches, firewalls, and WAN connectivity
• Experience supporting Telecom Carrier, ISP, or Enterprise Networks
• Linux administration and troubleshooting experience
• Solid understanding of Incident Management, Problem Management, and Root Cause Analysis methodologies
• Strong written and verbal communication skills with attention to documentation quality
• Must be a U.S. Citizen or Green Card holder (required for this position)

Preferred Qualifications

• Experience in railway, transportation, or critical infrastructure environments
• Knowledge of Positive Train Control (PTC), Centralized Traffic Control (CTC), Rail Communication Networks, and SCADA/OT environments
• Hands-on experience with monitoring platforms such as SolarWinds, PRTG, Nagios, or Zabbix
• Active certifications such as CCNA, CCNP, CompTIA Network+, RHCSA, LPIC, or Linux+