{"id":3425239,"url":"https://alion.io/job/inallmedia-2044-2047-sr-salesforce-developer","title":"2044 - 2047 Sr Salesforce Developer","company":{"id":4431647,"name":"InAllMedia","domain":"inallmedia.com","url":"https://alion.io/company/inallmedia","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":35,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-8 – UTC-5","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1665},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Apex","optional":false},{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-08-27T19:55:40Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-11-02T20:50:55Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Position: Senior Salesforce Engineer - Service Cloud & Operations\nLocation: Remote\nContract Type: Full-time vendor (Direct contract with Inallmedia.com)\nTime Zone Alignment: Eastern Time (ET) ±2 hours\nAbout Inallmedia.com\nInallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.\nProject Overview\nYou will join a high-performing Customer Success & Operations Engineering team supporting and scaling an enterprise post-sales support platform for a major international client. As a Senior Salesforce Engineer, your primary focus will be optimizing Salesforce Service Cloud, automated case management, Omnichannel routing, and agent productivity tools. You will balance active development initiatives-such as AI-driven case summarization, bulk messaging tools, and real-time Salesforce-to-Snowflake data integrations-with operational support rotations to ensure peak platform availability and rapid defect resolution.\nKey Responsibilities\nPlatform Support & Architecture Maintenance: Maintain and support the unified post-sales support and operations architecture built on Salesforce Service Cloud, case management, knowledge repositories, and agent assistance tools.\nEngineering Workstream Execution: Deliver technical enhancements across key workstreams, including AI-driven Case Summarization, bulk communications/email tools, Omnichannel routing and case orchestration, automated agentic feedback synchronization, and enterprise data platform integrations.\n Incident Management & Operational Ownership (DFR): Rotate into a dedicated Developer Fast-Response Engineer (DFR) role to triage real-time alerts, monitor health KPIs, address operational injects, track incidents, investigate routing/automation failures, and document findings.\n Integrations & Data Pipeline Management: Build and maintain Salesforce (SFDC) integrations with external platforms, downstream databases, and enterprise data warehouses (specifically Snowflake).\nOperational Visibility: Participate in weekly Operations Reviews, continuous system monitoring, and documentation updates within collaboration tools like Confluence.\nMust-Have Skills\n Core Salesforce Development: Strong hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flows.\nService Cloud & Omnichannel Expertise: Direct experience configuring and supporting Service Cloud and Omnichannel work-routing architectures.\nProduction Support & Troubleshooting: Proven track record in operational support, incident management, root-cause investigation, and production troubleshooting.\nSystem Integrations: Hands-on experience building and maintaining Salesforce API integrations with external systems.\nMonitoring & Reliability: Experience monitoring system health, managing operational incidents, and taking full ownership of platform reliability.\nSalesforce Certifications: Platform Developer I/II, Service Cloud Consultant, or System Architect certifications.\n Salesforce to Snowflake Data Streaming: Specific experience building data integration pipelines between Salesforce (SFDC) and Snowflake.\nAdvanced Case & Routing Orchestration: Experience with complex Omnichannel routing, case management automation patterns, and work orchestration frameworks.\n On-Call / Reliability Engineering: Prior experience in a Developer Fast Response (DFR) or Site Reliability Engineering (SRE) capacity handling high-priority incident triage.\nAI & Agentic Capabilities: Experience with AI-assisted features or autonomous AI agent integrations within the Salesforce ecosystem.\n Observability Tooling: Familiarity with enterprise observability and monitoring dashboards.\nTime Zone & Collaboration\nThe role requires collaboration with teams aligned to Eastern Time (ET). 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