Partner Support Specialist
Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners grow their businesses, while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ working across our offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic.
We’re looking for a Partner Support Specialist to join our Estonian Sales team in Tallinn. In this role, you’ll support our Partner Sales Managers in their day-to-day work, work closely with merchant partners, and help maintain smooth cooperation across sales processes. You’ll also keep our systems accurate and up to date, providing a seamless experience for our partners.
If you enjoy working with people and systems, are interested in sales, and have a keen eye for detail, we’d love to hear from you!
What you’ll be doing:
- Providing a high-quality support experience to our merchant partners and sales team.
- Onboarding new partners by setting up profiles, users, products, and payment options in our systems.
- Preparing monthly sales reports and supporting partner bonus and invoice-related processes.
- Preparing and drafting cooperation agreements and other partner documentation.
- Supporting partners with product and process-related questions and providing training when needed.
- Collaborating closely with internal stakeholders and ensuring accurate product and process information is shared.
What will help you succeed in this role:
- 1-2 years of relevant previous experience in a similar role (e.g. Sales Support Specialist/Assistant, Insurance Assistant, or related position).
- Interest in sales processes and the ability to work effectively with multiple stakeholders.
- Strong analytical and problem-solving skills, with great attention to detail.
- Excellent time management skills and the ability to handle several tasks and priorities at once.
- Strong communication skills and confidence in reaching out to partners and colleagues.
- Advanced user of Microsoft Office, especially Excel.
- Strong communication skills in written and spoken Estonian & English.
What you’ll get in return
- A competitive salary tailored to your experience, along with a comprehensive benefits package.
- Wellbeing support through sports compensation or additional health insurance to help you stay active and healthy.
- Extra vacation days after your third year, giving you more time to rest and recharge.
- A 6-week paid sabbatical after four years, recognising strong performance and long-term contribution.
- A dynamic and inspiring work environment where you’re encouraged to grow and take ownership of your work.
- Flexibility through a hybrid and autonomous way of working, built on trust and accountability.
- The opportunity to collaborate with talented international colleagues across multiple markets.
- Regular team events and additional perks that make work more enjoyable and help celebrate successes together.
Sounds like a fit?
Apply, and our recruitment team will be in touch. If you’re unsure but curious, apply anyway - we’re happy to explore together.