{"id":139868,"url":"https://alion.io/job/inboxbusinesstechnologies-technical-support-officer-2","title":"Technical Support Officer","company":{"id":7508,"name":"Inbox Business Technologies","domain":"inboxbusinesstechnologies.com","url":"https://alion.io/company/inboxbusinesstechnologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lahore, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T06:24:05Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T01:41:15Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":23},"description":"Inbox Business Technologies is seeking a Technical Support Officer provide technical support for end users across desktop systems, laptops, printers, IP phones, network connectivity, and standard business applications. The ideal candidate should have strong troubleshooting skills, basic networking knowledge, and the ability to provide timely support while maintaining high customer satisfaction.\nResponsibilities\nProvide Level-1 End User Support Services, Desktop, Laptop, Lan/Telecom and VC Scheduling\nTroubleshoot and resolve basic hardware, software, operating system, and application-related issues.\nPerform user account management activities including password resets and access-related support.\nProvide first-level support for LAN/WAN, Wi-Fi, VPN connectivity, and network-related issues.\nSupport Active Directory, Domain Controllers, Exchange Server, and user account management activities.\nSupport installation, configuration, and deployment of IT equipment and standard software.\nMaintain IT asset records, inventory updates, and related documentation.\nProvide onsite and remote support to end users while ensuring high customer satisfaction.\nRequirements\nBachelor’s degree or Diploma in Computer Science, Information Technology, or related field.\n1-3 years of experience in IT support or service desk operations preferred.\nBasic knowledge of Windows operating systems and Microsoft Office applications.\nStrong technical knowledge of Active Directory, Domain Controllers, and Exchange Server administration.\nUnderstanding hardware and networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.\nBasic understanding of desktop hardware and peripheral troubleshooting.\nGood communication and coordination skills.\nStrong customer service orientation.\nProblem-solving and time management skills.\nAbility to work independently and within a team environment.\nEqual Opportunity & Inclusion\nWe are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.\nAt Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.","description_format":"text","description_chars":2557,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-05-07T00:00:00Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.18,"p_room":0.35,"age_days":22,"expected_fill_days":4,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/inboxbusinesstechnologies-technical-support-officer-2","json_url":"https://alion.io/job/inboxbusinesstechnologies-technical-support-officer-2.json","meta":{"generated_at":"2026-10-19T05:00:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2934,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7508},"rest":"https://alion.io/mcp/rest/get_company?id=7508"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finboxbusinesstechnologies-technical-support-officer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finboxbusinesstechnologies-technical-support-officer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finboxbusinesstechnologies-technical-support-officer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inboxbusinesstechnologies-technical-support-officer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finboxbusinesstechnologies-technical-support-officer-2"}]}