{"id":139869,"url":"https://alion.io/job/inboxbusinesstechnologies-technical-support-officer-3","title":"Technical Support Officer","company":{"id":7508,"name":"Inbox Business Technologies","domain":"inboxbusinesstechnologies.com","url":"https://alion.io/company/inboxbusinesstechnologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Karachi, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T06:24:05Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-03T08:15:22Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":39},"description":"Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.\nEmployment Type: Contractual employment\nResponsibilities\nProvide Level-1 End User Support Services, Desktop, Laptop, Lan/Telecom and VC Scheduling\nTroubleshoot and resolve basic hardware, software, operating system, and application-related issues.\nPerform user account management activities including password resets and access-related support.\nProvide first-level support for LAN/WAN, Wi-Fi, VPN connectivity, and network-related issues.\nSupport Active Directory, Domain Controllers, Exchange Server, and user account management activities.\nSupport installation, configuration, and deployment of IT equipment and standard software.\nMaintain IT asset records, inventory updates, and related documentation.\nProvide onsite and remote support to end users while ensuring high customer satisfaction.\nRequirements\nBachelor’s degree or Diploma in Computer Science, Information Technology, or related field.\n1-3 years of experience in IT support or service desk operations preferred.\nBasic knowledge of Windows operating systems and Microsoft Office applications.\nStrong technical knowledge of Active Directory, Domain Controllers, and Exchange Server administration.\nUnderstanding hardware and networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.\nBasic understanding of desktop hardware and peripheral troubleshooting.\nGood communication and coordination skills.\nStrong customer service orientation.\nProblem-solving and time management skills.\nAbility to work independently and within a team environment.\nEqual Opportunity & Inclusion\nWe are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.\nAt Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. 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