{"id":2611161,"url":"https://alion.io/job/inchcape-application-operations-analyst","title":"APPLICATION OPERATIONS ANALYST","company":{"id":448301,"name":"Inchcape","domain":"inchcape.com","url":"https://alion.io/company/inchcape-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":137000,"period":"year","method":null,"sample_n":7360},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-15T11:00:07Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Are you looking to accelerate your career path in a stimulating, fast-growing business? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and lead our industry’s transformation.\nJoinInchcape Digita l, part of Inchcape global network. You’ll explore and develop cutting-edge technology and data solutions that are driving our innovation and unique market position. Thrive as part of a highly collaborative and supportive team of diverse and talented colleagues.\nOur Digital Experiece Platform is looking for Application Operations Analyst will serve as the first point of contact for Salesforce-related support, managing user requests, incidents, and operational issues. This role is responsible for troubleshooting, coordinating with cross-functional teams, and ensuring timely communication and resolution of tickets. Ideal candidates have strong communication skills, attention to detail, adaptability, and a continuous learning mindset in a dynamic, fast-paced environment.\n\nWhat you'll do\n\nAct as the first point of contact for Salesforce-related requests, incidents, and operational support.\n\nManage, prioritize, troubleshoot, and route support tickets while ensuring accurate documentation and timely resolution.\n\nProvide Level 1 Salesforce support, including investigation, validation, troubleshooting, and operational assistance.\n\nCoordinate with cross-functional teams and stakeholders to resolve issues and maintain business continuity.\n\nLead communication and stakeholder alignment during high-priority and critical incidents.\n\nMaintain clear, professional communication with users, providing updates and setting expectations throughout the support process.\n\nContinuously improve support operations by contributing to process enhancements and staying current with Salesforce updates and new technologies.\n\nAbout you\n\nBachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred.\n\nStrong written and verbal communication skills with a customer-focused mindset.\n\nExcellent organizational, multitasking, and problem-solving abilities.\n\nAbility to work independently and collaborate effectively with cross-functional teams.\n\nExperience in Salesforce, CRM, technical support, service desk, or operations support is a plus, but not required.\n\nWillingness to work rotating schedules between 7:00 AM and 10:00 PM, including holidays and urgent business situations when needed.\n\nEagerness to learn new technologies, adapt to changing processes, and continuously develop Salesforce and operational support expertise.\n\nWe offer you\nLearning & Development: Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications.\nCareer Growth: Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship.\nSkills Advancement: Continuously upgrade your expertise through training in the latest technologies and industry advancements.\nFlexible Work: Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution.\nHealth & Wellbeing: Enjoy Health Maintenance Organization HMO coverage with free dependent inclusion and life insurance for added peace of mind.\nSpecial Leave: Celebrate your birthday with a dedicated day off just for you.\nWork Tools: Get the equipment you need to perform your role effectively.\nOpportunity for everyone\n At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunitiesfor all.\nAbout us\nOur diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more www.inchcape.com Inchcape’s Digital Delivery Centres drive innovation, empowering global mobility through advanced technology solutions. Our teams deliver impactful digital systems, ensuring long-term business success with world-class operations at scale. Learn more about us here.\nAdditional information request\n Selected candidates will be contacted to initiate our hiring journey. 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