Customer Experience Specialist
Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 20, 2026. Inchcape scores A on the Alion truth index.
Customer Experience Specialist
Location: Werribee, VIC
Job Details: On-site | Permanent Full Time
Our Story
At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world’s most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our business.
About the role
Reporting to the Retail Centre Manager and based at our retail sites, the Sales Consultant plays a key role in delivering a seamless and engaging vehicle sales journey. Representing our OEM partner Subaru - you will act as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up.
Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and an ability to manage the end-to-end sales process with confidence. You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable.
Key Responsibilities
Provide a personalised and engaging customer experience from enquiry through to delivery
Showcase deep product knowledge to educate customers on vehicle features and benefits
Manage the complete sales process including test drives, trade-in evaluations, paperwork, and post-sale follow-ups
Utilise Salesforce and other digital tools to accurately maintain customer records and manage sales activity
Collaborate with colleagues across departments to deliver a consistent and flexible experience across all customer touchpoints
About you
You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations.
You will also bring:
Proven experience in automotive sales, especially with Utes and Trucks, and a strong understanding of customer needs in this segment.
Passion for delivering exceptional service and creating memorable customer experiences.
Strong multitasking, communication, and digital proficiency (Microsoft Office); available to work Saturdays with a weekday off in lieu.
Genuine interest in the automotive industry and a valid driver’s licence.
We offer you
Ongoing Development: Access continuous learning opportunities, including manufacturer and technical training to support your career growth.
Career Opportunities: Build your career within a global automotive organisation with clear pathways for progression.
Employee Benefits: Enjoy additional leave benefits, including a Wellbeing Day and your birthday off each year.
Health & Wellbeing: Access comprehensive health and life insurance benefits.
Exclusive Perks: Take advantage of employee discounts, including vehicle rental and other retail benefits.
Industry Leader: Join a global automotive organisation representing some of the world's leading automotive brands.
Opportunity for everyone
Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.
About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 16,000 talented colleagues create an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.
We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.